Certified Nurse Assistant Resume Example
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CERTIFIED NURSE ASSISTANT
Professional Summary
To obtain a position in the Customer service industry where I can utilize my call center/customer experience. Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
| Cash handling, typing, ms word, type 25-30 wpm. Customer Service. |
Work History
Certified Nurse Assistant08/2012
to Current
Spectrum Health – Saint Joseph , MI
Spectrum Health – Saint Joseph , MI
- Duties included taking residents vital signs and recording their readings.
- Written and oral documentation to include abnormal and normal assessment of health status of patients to Registered Nurses.
- Performed bed making for residents on occupied and unoccupied beds.
- Assisted residents to ambulate and transfer to chair or wheel chairs with transfer belt one and two persons.
- Assisted residents with ambulation with assistive devices to include walkers and canes.
- Performed bed baths, partial showers, and perineal care for female/male residents.
- Assisted residents with drinking, feeding and meal preparations.
- Perform range of motion to include passive and active/ assistance.
- Assisted male residents with urinal and emptying urinary drainage bag.
- In addition, perform hygiene needs to residents such as brushing teeth and denture care, back rubs, shaving, hand fingers, foot, and toenail care.
- Assisted residents with dressing and undressing.
- Assisted with positioning residents in bed using draw sheets and transfer board.
- Maintained standard precautions to include infection control.
- Practice postmortem care to include dignity and respect of resident.
Teller02/2009
to 12/2010
Interbank – Glen Rose , TX
Interbank – Glen Rose , TX
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Handled various accounting transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Processed exchange and foreign currency.
- Collected member loan payments.
Mail Sorter/CSR08/2004
to 04/2008
El Pollo Loco Holdings – Manhattan Beach , CA
El Pollo Loco Holdings – Manhattan Beach , CA
Operated 50 opex machine to extract incoming consumer mail. Applied payments to customers account. Researched customers account upon request.
Cashier09/2001
to 11/2004
Total System Services, Inc. – KS, State
Operated cash register, greeted customers purchasing food. worked on food line when needed. Stocked beverages and deserts. Balanced cash drawer at end of shift. Maintained and cleaned dining area.
Total System Services, Inc. – KS, State
Operated cash register, greeted customers purchasing food. worked on food line when needed. Stocked beverages and deserts. Balanced cash drawer at end of shift. Maintained and cleaned dining area.
CSR06/2000
to 04/2003
Interbank – Graham , TX
Interbank – Graham , TX
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 100 calls in queue per minute.
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Met or exceeded service and quality standards every review period.
Teller02/2009
to 12/2010
Laz Parking – New Orleans , LA
Laz Parking – New Orleans , LA
- Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Processed deposits, verified amounts, and check accuracy of deposit slips.
- Supported sales team by providing quality referrals that resulted in exceeding our sales goals.
- Followed policies, procedures and security guidelines.
Sr. Representative Applier08/2004
to 03/2008
Realtor.Com – Minneapolis , MN
Realtor.Com – Minneapolis , MN
- Reviewed and applied payments to customer and client accounts.
- Researched and investigated client's history of payment (current, applied and duplicate payments).
- Extracted and sorted mail for proper location.
Customer Service Representative/Cashier09/2001
to 11/2004
Emory University Hospital – City , STATE
Emory University Hospital – City , STATE
- Processed cash transaction and end of day countdown, prepared bank deposits and balance ledgers.
- Managed the operation for food preparation.
- Processed, cooked and served on the food line.
- Sort and organize merchandise.
Customer Service Representative06/2000
to 04/2003
JC Penney – City , STATE
JC Penney – City , STATE
- Processed inbound catalog orders in a timely manner.
- Communicated catalog orders to customers and store associates.
- Assisted with advertising new products.
- Maintained a high level of professionalism during customer disputes.
Education
High School Diploma: 1984North Pike High-
City,
StateGeneral Studies
Certification: Nurses Aid2012Covenant Cna Schooll-
City,
State
Skills
advertising, balance, catalog, oral, draw, client, documentation, funds, mail, money, policies, positioning, quality, recording, sales, Written
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Resume Overview
School Attended
- North Pike High
- Covenant Cna Schooll
Job Titles Held:
- Certified Nurse Assistant
- Teller
- Mail Sorter/CSR
- Cashier
- CSR
- Sr. Representative Applier
- Customer Service Representative/Cashier
- Customer Service Representative
Degrees
- High School Diploma : 1984
Certification : Nurses Aid 2012
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