Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
To obtain a position in the Customer service industry where I can utilize my call center/customer experience.  Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
  • Skilled in call center operations
  • Customer interface expertise
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Customer service award
Cash handling, typing, ms word, type 25-30 wpm. Customer Service.
Work History
07/2012 to Current Certified Nurse Assistant Spectrum Health | Saint Joseph, MI,
  • Duties included taking residents vital signs and recording their readings.
  • Written and oral documentation to include abnormal and normal assessment of health status of patients to Registered Nurses.
  • Performed bed making for residents on occupied and unoccupied beds.
  • Assisted residents to ambulate and transfer to chair or wheel chairs with transfer belt one and two persons.
  • Assisted residents with ambulation with assistive devices to include walkers and canes.
  • Performed bed baths, partial showers, and perineal care for female/male residents.
  • Assisted residents with drinking, feeding and meal preparations.
  • Perform range of motion to include passive and active/ assistance.
  • Assisted male residents with urinal and emptying urinary drainage bag.
  • In addition, perform hygiene needs to residents such as brushing teeth and denture care, back rubs, shaving, hand fingers, foot, and toenail care.
  • Assisted residents with dressing and undressing.
  • Assisted with positioning residents in bed using draw sheets and transfer board.
  • Maintained standard precautions to include infection control.
  • Practice postmortem care to include dignity and respect of resident.
01/2009 to 11/2010 Teller Interbank | Glen Rose, TX,
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Handled various accounting transactions.
  • Sold cashier's checks, traveler's checks and money orders.
  • Processed exchange and foreign currency.
  • Collected member loan payments.
07/2004 to 03/2008 Mail Sorter/CSR El Pollo Loco Holdings | Manhattan Beach, CA,

Operated 50 opex machine to extract incoming consumer mail. Applied payments to customers account. Researched customers account upon request.

08/2001 to 10/2004 Cashier Total System Services, Inc. | KS, State, Operated cash register, greeted customers purchasing food. worked on food line when needed. Stocked beverages and deserts. Balanced cash drawer at end of shift. Maintained and cleaned dining area.
05/2000 to 03/2003 CSR Interbank | Graham, TX,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.             
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.                                                
  • Met or exceeded service and quality standards every review period.
02/2009 to 12/2010 Teller Laz Parking | New Orleans, LA,
  • Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Processed deposits, verified amounts, and check accuracy of deposit slips.
  • Supported sales team by providing quality referrals that resulted in exceeding our sales goals.
  • Followed policies, procedures and security guidelines.
07/2004 to 02/2008 Sr. Representative Applier Realtor.Com | Minneapolis, MN,
  • Reviewed and applied payments to customer and client accounts.
  • Researched and investigated client's history of payment (current, applied and duplicate payments).
  • Extracted and sorted mail for proper location.
09/2001 to 11/2004 Customer Service Representative/Cashier Emory University Hospital | City, STATE,
  • Processed cash transaction and end of day countdown, prepared bank deposits and balance ledgers.
  • Managed the operation for food preparation.
  • Processed, cooked and served on the food line.
  • Sort and organize merchandise.
06/2000 to 04/2003 Customer Service Representative JC Penney | City, STATE,
  • Processed inbound catalog orders in a timely manner.
  • Communicated catalog orders to customers and store associates.
  • Assisted with advertising new products.
  • Maintained a high level of professionalism during customer disputes.
Expected in 1984 High School Diploma | North Pike High, Summit, MS GPA:
General Studies
Expected in 2012 Certification | Nurses Aid Covenant Cna Schooll, Atlanta, GA GPA:
advertising, balance, catalog, oral, draw, client, documentation, funds, mail, money, policies, positioning, quality, recording, sales, Written

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School Attended

  • North Pike High
  • Covenant Cna Schooll

Job Titles Held:

  • Certified Nurse Assistant
  • Teller
  • Mail Sorter/CSR
  • Cashier
  • CSR
  • Teller
  • Sr. Representative Applier
  • Customer Service Representative/Cashier
  • Customer Service Representative


  • High School Diploma
  • Certification

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