Certified Nurse Assistant Resume Example

• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Accurately documented, researched and resolved customer service issues.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Handled various accounting transactions.
• Sold cashier's checks, traveler's checks and money orders.
• Processed exchange and foreign currency.
• Collected member loan payments.

Operated 50 opex machine to extract incoming consumer mail. Applied payments to customers account. Researched customers account upon request.

• Effectively managed a high-volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls with up to 100 calls in queue per minute.             
• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.                                                
• Met or exceeded service and quality standards every review period.

• Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Processed deposits, verified amounts, and check accuracy of deposit slips.
• Supported sales team by providing quality referrals that resulted in exceeding our sales goals.
• Followed policies, procedures and security guidelines.

• Reviewed and applied payments to customer and client accounts.
• Researched and investigated client's history of payment (current, applied and duplicate payments).
• Extracted and sorted mail for proper location.

• Processed cash transaction and end of day countdown, prepared bank deposits and balance ledgers.
• Managed the operation for food preparation.
• Processed, cooked and served on the food line.
• Sort and organize merchandise.

• Processed inbound catalog orders in a timely manner.
• Communicated catalog orders to customers and store associates.
• Assisted with advertising new products.
• Maintained a high level of professionalism during customer disputes.