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certified nurse assistant resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Compassionate nursing assistant accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. In combination with being a seasoned front office professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Decision-making abilities
  • Problem-solving skills
  • File management
  • Detail-oriented
  • Multi-line phone talent
  • Credit card processing
  • Motivated team player
  • Consistently meets sales goals
  • People-oriented
  • Active listening skills
  • Strong interpersonal skills
  • Excel, office, spread, Marsh, PMS,
  • Salesforce software
  • Patient Relations
  • Quick Problem Solver
  • Respiratory Equipment Training
  • Catheter Change and Preparation
  • Calm and Level-Headed Under Duress
  • Performing Patient Intakes
  • Helping With Medication
  • Preparing Meals
  • Collecting Vital Signs
  • Observation Documentation
  • Surgical Preparation
  • Bedsore Prevention
  • Electronic Recordkeeping
  • Output Monitoring and Reporting
  • Assisting With Personal Grooming
  • Database Administration
  • Valid Illinois Driver's License
  • Vital Signs Collection
  • Medical Terminology Knowledge
Experience
10/2022 to Current Certified Nurse Assistant State Of North Carolina | Hendersonville, NC,
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
06/2016 to 05/2022 Guest Service Representative Marriott International | Detroit, MI,
  • Answer, record, process all guest requests, questions, or concerns via telephone, email, chat, mobile communication devices
  • Operate telephone switchboard, process guest requests for wake up calls, connecting, directing calls to the appropriate extension
  • Ran reports detailing daily actions, including guest numbers, accounting expenses, income room service usage
  • Updated customer accounts with add-on room charges, including minibar use room service bills
  • Sorted mail, other important data upon packaging Department's absence, promoting quick delivery of all messages to recipients
  • Collected deposits, fees, payments, processed all financial data, give receipts, change, to customers
  • Verified accuracy of financial data by checking payment cards against identification
  • Provided guests with above-and-beyond service, including making outside venue reservations, setting up tours
  • Entered customer data using all necessary/Marsha/PMS software, updated information whenever patrons changed rooms
  • Collaborated with all Hotel Department Heads, team members to handle guest requirements from check-in through check-out.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained knowledge of local activities and events to educate guests on options.
05/2016 to 08/2016 Certified Nursing Assistant Uc Health | Cincinnati, OH,
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
06/2014 to 09/2014 Certified Nursing Assistant Uc Health | Steamboat Springs, CO,
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education and Training
Expected in 01/2012 to to Diploma | Nursing Illinois School of Health Careers, Chicago, IL GPA:
Expected in to to | Richard J. Daley College, , GPA:
Expected in to to | Nursing Malcolm X College, Chicago, IL, GPA:
Accomplishments
  • Nursing standard set up
  • Serviced bathrooms, including cleaning, sanitizing, supply replenishment every day to maintain freshness
  • Worked on team of 65 staff members to service 610 rooms daily
  • Trained new housekeepers on all departmental procedures, provided assistance in finding necessary room items, cleaning supplies
  • Accomplishments
  • Telephone Service professionally processed 80+ calls per day, providing information, service to ensure customer satisfaction
  • Customer Follow-up ensured that customers were satisfied with company products, services by doing purchase follow-up calls
  • Product Promotion
  • Up-sold products, motivated customers to upgrade current product plans
  • Named “Employee of the Month” in May 2018
  • Certifications
  • Computer Training Certificate
  • CPR certified through American Heart
  • Association
  • Certified Nursing Assistant through
  • State of Illinois
  • Patient care technician diploma through State of Illinois
Certifications
  • Illinois Department of Health Certification
  • CNA License
  • Certified Home Health Aide (CHHA)
  • BLS/AED Training - CPR Card [2022]
  • Mental Health Training Certification - [2022]

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Resume Overview

School Attended

  • Illinois School of Health Careers
  • Richard J. Daley College
  • Malcolm X College

Job Titles Held:

  • Certified Nurse Assistant
  • Guest Service Representative
  • Certified Nursing Assistant
  • Certified Nursing Assistant

Degrees

  • Diploma
  • Some College (No Degree)

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