certified nurse assistant Resume Example
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CERTIFIED NURSE ASSISTANT
Professional Summary
Goal-oriented customer service representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Listening and ability to help with specialized knowledge in customer care and nursing. Friendly and enthusiastic with ten plus years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships, whether call center or face to face interactions. Represent establishment with friendly, professional demeanor at all times. Customer service representative seeking a position as call center rep. Exceptional customer services skills, great attitude, desire to help others, and will give 110% to assist client and to ensure client is satisfied.
Core Qualifications
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Experience
certified nurse assistantOct 2014 to Current
State Of North Carolina － Winston Salem , NC
State Of North Carolina － Winston Salem , NC
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Care for patients by changing bed linens, cleaning, or assisting with their personal care.
- Provide patients and families with emotional support and instruction in areas such as caring for themselves, or adapting to disability or illness.
- Visiting patients in home settings, nursing home facilities, or assisted living facilities.
Home Health AideMay 2008 to Current
Bristol Hospice － Stockton , CA
Bristol Hospice － Stockton , CA
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles.
- and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or.
- assisting with their personal care.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Provide patients and families with emotional support and instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness.
Certified Nurse AssistantOct 2014 to Jul 2015
State Of North Carolina － Nashville , NC
State Of North Carolina － Nashville , NC
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, cleaning, or assisting with their personal care.
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
- Provide patients and families with emotional support and instruction in areas such as adapting to disability or illness.
medication aideJun 2012 to Feb 2014
Faith Regional Health Services － Norfolk , NE
Faith Regional Health Services － Norfolk , NE
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Document or otherwise report observations of patient behavior,complaints, or physical symptoms to nurses.
- Feed patients or assist patients to eat or drink.
- Record height or weight of patients.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Administer medications or treatments, such as catheterization, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
- Explain medical instructions to patients or family members.
customer service representativeMar 2004 to Feb 2008
Wolters Kluwer － Sacramento , CA
Wolters Kluwer － Sacramento , CA
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Improved customer ratings by 25%
- Demonstrated mastery of customer service call script within specified time frames.
Education
Certified Medication Aide: Oct 2011Jun 2003Texas Career Institute － City, State
Coursework in administering medication
High School DiplomaMay 1998Wichita Area Technical College － City, State
Coursework in certified nursing assistant
High School Diploma, general education1998Wichita High School － City, State, usa
Professional Affiliations
- Positive youth making a difference
- Greater rock patriots youth football
Skills
- Professional and friendly
- Careful and active listener
- Strong public speaker
- Multi-tasking
- Intermediate level Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
- 35 words per minute typing
- Proof reading proficiency
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Resume Overview
School Attended
- Texas Career Institute
- Wichita Area Technical College
- Wichita High School
Job Titles Held:
- certified nurse assistant
- Home Health Aide
- Certified Nurse Assistant
- medication aide
- customer service representative
Degrees
- Certified Medication Aide: Oct 2011 Jun 2003
High School Diploma May 1998
High School Diploma , general education 1998
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