Certified Nurse Assistant Resume Example Vitas Hospice

CERTIFIED NURSE ASSISTANT

Professional Summary

Goal-oriented customer service representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Listening and ability to help with specialized knowledge in customer care and nursing. Friendly and enthusiastic with ten plus years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships, whether call center or face to face interactions. Represent establishment with friendly, professional demeanor at all times. Customer service representative seeking a position as call center rep. Exceptional customer services skills, great attitude, desire to help others, and will give 110% to assist client and to ensure client is satisfied.

Core Qualifications

Devoted to data integrity
Strong problem solving ability
Troubleshooting skills
Telecommunications knowledge
Negotiation competency
Devoted to data integrity
Seasoned in conflict resolution
Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Adaptive team player
Opening/closing procedures

Experience

certified nurse assistantOct 2014 to Current
Vitas Hospice － Dallas, TX

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Care for patients by changing bed linens, cleaning, or assisting with their personal care.
Provide patients and families with emotional support and instruction in areas such as caring for themselves, or adapting to disability or illness.
Visiting patients in home settings, nursing home facilities, or assisted living facilities.

Home Health AideMay 2008 to Current
Pathway Home Health － Garland, TX

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles.
and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or.
assisting with their personal care.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Provide patients and families with emotional support and instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness.

Certified Nurse AssistantOct 2014 to Jul 2015
Heritage Hospice － Hurst, TX

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, cleaning, or assisting with their personal care.
Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
Provide patients and families with emotional support and instruction in areas such as adapting to disability or illness.

medication aideJun 2012 to Feb 2014
Grace Presbyterian Village － Dallas, TX

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
Feed patients or assist patients to eat or drink.
Record height or weight of patients.
Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Administer medications or treatments, such as catheterization, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
Explain medical instructions to patients or family members.

customer service representativeMar 2004 to Feb 2008
The golf warehouse － Wichita, KS

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Improved customer ratings by 25%
Demonstrated mastery of customer service call script within specified time frames.

Education

Certified Medication Aide: Oct 2011Jun 2003Texas Career Institute － Dallas, TX

Coursework in administering medication

High School DiplomaMay 1998Wichita Area Technical College － Wichita, KS

Coursework in certified nursing assistant

High School Diploma, general education1998Wichita High School － Wichita, KS, usa

Professional Affiliations

Positive youth making a difference
Greater rock patriots youth football

Skills

Professional and friendly
Careful and active listener
Strong public speaker
Multi-tasking
Intermediate level Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
35 words per minute typing
Proof reading proficiency

Resume Overview

Companies Worked For:

Vitas Hospice
Pathway Home Health
Heritage Hospice
Grace Presbyterian Village
The golf warehouse

School Attended

Texas Career Institute
Wichita Area Technical College
Wichita High School

Job Titles Held:

certified nurse assistant
Home Health Aide
Certified Nurse Assistant
medication aide
customer service representative

Degrees

Certified Medication Aide: Oct 2011 Jun 2003
High School Diploma May 1998
High School Diploma , general education 1998

certified nurse assistant Resume Example

Resume Score: 90%

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