certified medical assistant resume example with 7 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Self-motivated, Bachelor prepared psychology major. Experienced customer service associate who thrives in delivering compassionate, efficient care in a fast-paced environment. Outstanding ability to connect with customers, work collaboratively with teams at all levels and stay abreast of all current standards and best practices. Empathetic communicator helps customers by addressing their concerns, answering their questions and assisting them with their needs to ensure a positive experience.
Work History
05/2021 to CurrentCertified Medical AssistantDavita | Bronx, NY,
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
Treated clients and families with respect and dignity.
Assisted in development of therapeutic activities for patients.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Assessed patient progress and reported changes to supervising physician.
Supported patient confidentiality in accordance with HIPAA regulations.
02/2021 to 05/2021Certified Medical AssistantDavita | Charlotte, NC,
Supported the dermatology team by taking patient vital signs, preparing rooms and patients for consultations, procedures, and surgeries, post-op suture/staple removal.
Assisted dermatologist with certain procedures, including collecting skin samples and specimens for lab testing and diagnostic purposes, as well as laser and cosmetic procedures.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
08/2018 to 02/2021Medical Scribe/Certified Medical AssistantUnited Natural Foods Inc | Taftville, CT,
Accompanied physicians through day in fast-paced, stressful environments.
Collaborated closely with mental health professionals with treatment plan implementation.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Selected appropriate ICD-10 and CPT codes for records.
Identified psychological, emotional or behavioral issues to help diagnose disorders using information obtained from evaluation techniques.
Documented complete information about behaviors, examinations, treatment plans, lab results and other details directly into charts.
Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
Implemented sound, peer-reviewed methodologies and interventions to foster psychological health.
07/2016 to 08/2018ManagerWalmart | City, STATE,
Assumed responsibility for ensuring customer service
Enforced company regulations and taking care of various administrative tasks.
Tracked inventories, analyze and report sales data, and coordinate merchandise shipments.
Served as primary enforcers of loss prevention tactics.
Developed and maintained relationships with customers and suppliers through account development.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Launched quality assurance practices for each phase of development
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Expected in 2020 to to Bachelor of Science | PsychologyUniversity of Alabama At Birmingham, Birmingham, ALGPA:
Expected in 2016 to to Transfer Student | PsychologyBevill State Community College, Hamilton, AL, GPA:
Expected in 2014 to to High School Diploma | GeneralHamilton High School, Hamilton, AL, GPA:
Skills
Interpersonal Skills
Excellent Communicator
Relationship development
Behavioral Psychology
Clinical Psychology
Integrated Team Care
Developmental Treatment
Critical Thinking
Active Listener
Problem resolution
Crisis Prevention and Intervention Certified
Team building
Behavioral Modifications
Cultural Competence
Self-Awareness
Accomplishments
2022 Phi Theta Kappa Omega Mu Chapter Honor Society
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