Customer Service, Healthcare & Data Entry Professional
Offering more than 5 years of experience in medical and administrative service positions and providing exceptional levels of customer service. Interact easily with people of diverse backgrounds, cultures, and professional levels and possess excellent interpersonal relationship skills. Seeking professional position where skills and abilities can be fully utilized and enhanced.
IDC-9,10 & CPT Insurance Coding
Insurance Prior Authorizations
Prescription Prior Authorizations
Data Entry & Retrieval
Microsoft Excel and Word
11/2016 to Current
Certified Medical AssistantDFW Asthma & Allergy Center － Plano, TX
Efficiently handles administrative duties (e.g., answering phones, scheduling appointments, process prior authorizations and prescriptions, maintain medical records, patient processing, fax/e-fax, scanning medical records, filing).
Proficient in taking patient medical histories and vital signs, injections and various diagnostic procedures (e.g., pulmonary functions tests, breathing treatments, allergy testing, drug desensitization, prepared and administered injections).
Ensure the cleanliness, sanitation and maintenance of exam rooms and equipment, interact with patients professionally and accurately.
11/2013 to 11/2016
Certified Medical AssistantAllergy & Asthma Specialists － Dallas, TX
Served as Lead MA , assisted two MDs as well as a PA while ensuring optimal patient care and smooth daily functioning of office, assisted in the orientation and training of new medical assistants, scheduled and delegated daily and weekly shift duties medical assistants.
Greeted and escorted patients to exam rooms, reviewed medical history and took patient's vital signs, transmitted prescriptions and prior authorizations by phone, fax and electronically.
Triaged patient telephone calls and messages, updated patient's chart after office visit and examination.
Performed IV infusions, venipunctures and prepared specimens for laboratory analysis, performed allergy skin testing, drug desensitization, administer medications and vaccinations, perform lung function tests, maintained equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
05/2012 to 03/2013
Guest Service Agent/Night AuditorSpringHill Suites Marriott － Richardson, TX
Performed in a pleasant, professional and efficient manner, a combination of duties mainly related, but no limited to check-in and check-out of guests which contributes to an overall positive experience.
Greeted, registered, and assigned rooms to guests.
Issued room key without announcing room numbers.
Answered inquiries pertaining to hotel service, registration of guest and shopping, dining entertainment and travel directions.
Ensured all revenue was posted to the correct departments and balanced all revenue departments on a daily basis, and complete all necessary reports.
Performed all audit procedures as set forth by the hotel and company, on a daily basis.
Education and Training
Certified Medical Assistant (CMA)
CPR/BLS CertifiedATI Career Training Center － Dallas, TX
Administrative duties, scheduling appointments, as set, CPR, CPT, Data Entry, E-mail, fax, filing, forth, injections, Insurance, MA, Microsoft Excel, office, Word, Internet Research, patient care, Coding, Reception, Scanning, Scheduling, telephone, answering phones, phone, troubleshooting, venipunctures, vital signs