certified medical administrative assistant resume example with 9+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Personable Patient Access Specialist with experience employing exceptional relationship-building abilities to cultivate positive rapport among staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in MS office, patient accounting, professional phone skills, and accuracy.
Skills
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Experience
03/2021 to Current
Patient Access Specialist Summit Orthopedic – Minnetonka, MN,
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to patient concerns and inquiries professionally and efficiently.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified demographics and insurance information to register patients in computer system.
- Called insurance companies and verified patient coverage.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
01/2020 to 07/2020
Member Service Representative Coxhealth – Lebanon, MO,
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Processed over 100 cash and check deposits per day with 100% accuracy rate.
- Offered exceptional customer service to differentiate and promote company brand.
05/2014 to 12/2019
Certified Medical/Administrative Assistant Education Realty Trust Inc. – Hermitage, TN,
- Created system-wide communications about service excellence
- Assisted NP with daily patient needs
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Gave Injections
- Relayed messages from patients to NP about concerns, condition updates or refill requests to facilitate effective treatment
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Assisted with minor in-office procedures
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Training of new hires
- Use of EMR
- Use of Microsoft Office
- Data Entry Using Excel for record keeping.
01/2014 to 05/2014
Internship Dent Wizard International – New Orleans, LA,
- Cooperated with other health related agencies and organizations in community activities.
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
- Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.
- Interviewed patients to obtain medical information and measure their vital signs, weight and height.
- Provided Care to Obstetrical patients
07/2011 to 04/2014
Administrative Assistant Parkwest Medical Center – City, STATE,
- Data entry
- Updated daily logs for tracking file movements.
- Retrieved requested files and delivered to appropriate personnel.
- Operated office equipment such as copiers and fax machines.
- Routed incoming and outgoing calls.
- Welcomed guests and patients in an upbeat and friendly manner.
- Created weekly and monthly reports and presentations.
- Organized leader of The Radiology Department in the 2011 The Heart Association walk represent by Parkwest Hospital.
06/2011 to 07/2013
Sales Associate/ Retail Merchandiser Rue21 Inc. – City, STATE,
- Kept merchandise organized and presentable to promote consistent purchases.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
- Completed purchases with cash, credit and debit payment methods.
- Administered all point-of-sale opening and closing procedures.
- Organized merchandise for sales floor restocking and customer shipments.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Met incoming customers and provided immediate assistance.
Education and Training
Expected in 05/2021 to
Associate of Applied Science: Business Management
Roane State Community College - Oak Ridge, TN,
Roane State Community College - Oak Ridge, TN,
Expected in 2014 to
C.C.M.A: Clinical and Administrative Assisting
University of TN Credit Course - Knoxville, TN
University of TN Credit Course - Knoxville, TN
Completed coursework in Clinical and Administrative Assisting.
- [4.0] GPA
- NHA Certified
- BLS Certification
Expected in 2010 to
High School Diploma:
Powell High School - Powell, TN
Powell High School - Powell, TN
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Resume Overview
School Attended
- Roane State Community College
- University of TN Credit Course
- Powell High School
Job Titles Held:
- Patient Access Specialist
- Member Service Representative
- Certified Medical/Administrative Assistant
- Internship
- Administrative Assistant
- Sales Associate/ Retail Merchandiser
Degrees
- Associate of Applied Science
- C.C.M.A
- High School Diploma
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