Ambitious Office Manager with solid history of success in Medical industry operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 5 years of related experience and pursuing new professional challenges with room for advancement.
Skills
Charting and clinical documentation
Multi-line phone operations
Inventory management
Prioritizing patients
Team management
MS Office
Planning and coordination
Bilingual- Spanish Fluent
Technologically savvy
High-energy attitude
Problem resolution
Payments experience
Audit procedures
Medical billing and collections
Insurance information oversight
Document preparation
Billing codes
Information inputting
Insurance claims
Claim review
Medical coding understanding
Letter writing
Office staff leadership
Records management systems
Accounting skills
Invoicing and billing
Marketing
Issue and conflict resolution
Supervision & leadership
CRM and office management software
Negotiation
Team building and leadership
Reliable & trustworthy
Scheduling and calendar management
Banking operations
Training and coaching
Experience
Office Manager, 10/2021 - Current Inside Real Estate – Murray, UT,
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Signed for packages, recorded deliveries and distributed to personnel.
Explained policies and procedures to visitors.
Maintained complete confidentiality in accordance with organization and legal requirements.
Trained employees on additional job positions to maintain coverage of roles.
Recruited and helped hired qualified candidates to fill open positions.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Educated patients about medications, procedures and physician's instructions.
Used judgment and initiative in handling confidential matters and requests.
Scheduled and confirmed appointments.
Worked with team members and leadership to identify and develop process improvements.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
Guided employees in handling difficult or complex problems.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Managed office inventory and placed new supply orders.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Implemented and maintained company protocols to facilitate smooth daily activities.
Administered payroll and maintained proper documentation of employee personnel.
Medical Billing and Collections Specialist, 03/2021 - 12/2021 Nursecore – Denver, CO,
Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
Identified discrepancies and carrier issues regarding billing and reimbursements.
Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
Corrected, completed and processed claims for payer codes.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Explained reasons behind application denials and recommended further action.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Maximized office efficiency by answering more than 100+ incoming calls per day to provide office information and transfer calls to desired personal.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Completed daily list of insurance verifications.
Completed registration quickly and cordially for all new patients.
Interviewed patients to collect medical information and insurance details.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Submitted and processed over 15 insurance claims daily to conduct medical code verifications and assessments.
Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables EMA & Nextgen system and medical billing clearinghouse accounts.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
Oversaw disputes resolution and reconciliation for patients accounts.
Followed-up with insurance companies and individuals to resolve discrepancies.
Created and implemented audit program that could identify risks and assess compliance requirements.
Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
Investigated and resolved issues to maintain billing accuracy.
PM Housekeeping Supervisor , 07/2011 - 10/2013 La Quinta Resort And Club – City, STATE,
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Delegated daily tasks to employees to manage resources and meet deadlines.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 06/2021 - College of The Desert - Palm Desert, CA GPA:
Certified : Health Aide, Expected in 02/2020 - CPR And First Aid Certified - Palm Desert, CA, GPA:
Certified Administrative Assistant : Administrative, Expected in 05/2013 - Certified Administrative Medical Assistant - MIlan Institute, GPA:
High School Diploma: , Expected in 06/2005 - Coachella Valley High School - Thermal, CA GPA:
Certified: Medical Field, Expected in 06/2005 - Physical Therapy Aide Certified - Indio, CA GPA:
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