Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious Office Manager with solid history of success in Medical industry operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 5 years of related experience and pursuing new professional challenges with room for advancement.

  • Charting and clinical documentation
  • Multi-line phone operations
  • Inventory management
  • Prioritizing patients
  • Team management
  • MS Office
  • Planning and coordination
  • Bilingual- Spanish Fluent
  • Technologically savvy
  • High-energy attitude
  • Problem resolution
  • Payments experience
  • Audit procedures
  • Medical billing and collections
  • Insurance information oversight
  • Document preparation
  • Billing codes
  • Information inputting
  • Insurance claims
  • Claim review
  • Medical coding understanding
  • Letter writing
  • Office staff leadership
  • Records management systems
  • Accounting skills
  • Invoicing and billing
  • Marketing
  • Issue and conflict resolution
  • Supervision & leadership
  • CRM and office management software
  • Negotiation
  • Team building and leadership
  • Reliable & trustworthy
  • Scheduling and calendar management
  • Banking operations
  • Training and coaching
Office Manager, 10/2021 - Current
Inside Real Estate Murray, UT,
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and helped hired qualified candidates to fill open positions.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Educated patients about medications, procedures and physician's instructions.
  • Used judgment and initiative in handling confidential matters and requests.
  • Scheduled and confirmed appointments.
  • Worked with team members and leadership to identify and develop process improvements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Guided employees in handling difficult or complex problems.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Administered payroll and maintained proper documentation of employee personnel.
Medical Billing and Collections Specialist, 03/2021 - 12/2021
Nursecore Denver, CO,
  • Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
  • Identified discrepancies and carrier issues regarding billing and reimbursements.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Corrected, completed and processed claims for payer codes.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Explained reasons behind application denials and recommended further action.
Certified Medical Administrative Assistant, 01/2013 - 10/2020
Aimbridge Hospitality Ardmore, OK,
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Maximized office efficiency by answering more than 100+ incoming calls per day to provide office information and transfer calls to desired personal.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Completed daily list of insurance verifications.
  • Completed registration quickly and cordially for all new patients.
  • Interviewed patients to collect medical information and insurance details.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Submitted and processed over 15 insurance claims daily to conduct medical code verifications and assessments.
  • Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables EMA & Nextgen system and medical billing clearinghouse accounts.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
  • Oversaw disputes resolution and reconciliation for patients accounts.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Created and implemented audit program that could identify risks and assess compliance requirements.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Investigated and resolved issues to maintain billing accuracy.
PM Housekeeping Supervisor , 07/2011 - 10/2013
La Quinta Resort And Club City, STATE,
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 06/2021
College of The Desert - Palm Desert, CA
Certified : Health Aide, Expected in 02/2020
CPR And First Aid Certified - Palm Desert, CA,
Certified Administrative Assistant : Administrative, Expected in 05/2013
Certified Administrative Medical Assistant - MIlan Institute,
High School Diploma: , Expected in 06/2005
Coachella Valley High School - Thermal, CA
Certified: Medical Field, Expected in 06/2005
Physical Therapy Aide Certified - Indio, CA

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School Attended

  • College of The Desert
  • CPR And First Aid Certified
  • Certified Administrative Medical Assistant
  • Coachella Valley High School
  • Physical Therapy Aide Certified

Job Titles Held:

  • Office Manager
  • Medical Billing and Collections Specialist
  • Certified Medical Administrative Assistant
  • PM Housekeeping Supervisor


  • Associate of Arts
  • Certified
  • Certified Administrative Assistant
  • High School Diploma
  • Certified

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