- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Ambitious Office Manager with solid history of success in Medical industry operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 5 years of related experience and pursuing new professional challenges with room for advancement.
- Charting and clinical documentation
- Multi-line phone operations
- Inventory management
- Prioritizing patients
- Team management
- MS Office
- Planning and coordination
- Bilingual- Spanish Fluent
- Technologically savvy
- High-energy attitude
- Problem resolution
- Payments experience
- Audit procedures
- Medical billing and collections
- Insurance information oversight
- Document preparation
- Billing codes
- Information inputting
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- Insurance claims
- Claim review
- Medical coding understanding
- Letter writing
- Office staff leadership
- Records management systems
- Accounting skills
- Invoicing and billing
- Marketing
- Issue and conflict resolution
- Supervision & leadership
- CRM and office management software
- Negotiation
- Team building and leadership
- Reliable & trustworthy
- Scheduling and calendar management
- Banking operations
- Training and coaching
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Office Manager, 10/2021 - Current
Inside Real Estate – Murray, UT,
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and helped hired qualified candidates to fill open positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Educated patients about medications, procedures and physician's instructions.
- Used judgment and initiative in handling confidential matters and requests.
- Scheduled and confirmed appointments.
- Worked with team members and leadership to identify and develop process improvements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Guided employees in handling difficult or complex problems.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Administered payroll and maintained proper documentation of employee personnel.
Medical Billing and Collections Specialist, 03/2021 - 12/2021
Nursecore – Denver, CO,
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
- Corrected, completed and processed claims for payer codes.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Explained reasons behind application denials and recommended further action.
Certified Medical Administrative Assistant, 01/2013 - 10/2020
Aimbridge Hospitality – Ardmore, OK,
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Maximized office efficiency by answering more than 100+ incoming calls per day to provide office information and transfer calls to desired personal.
- Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
- Completed daily list of insurance verifications.
- Completed registration quickly and cordially for all new patients.
- Interviewed patients to collect medical information and insurance details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Submitted and processed over 15 insurance claims daily to conduct medical code verifications and assessments.
- Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables EMA & Nextgen system and medical billing clearinghouse accounts.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
- Oversaw disputes resolution and reconciliation for patients accounts.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Created and implemented audit program that could identify risks and assess compliance requirements.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Investigated and resolved issues to maintain billing accuracy.
PM Housekeeping Supervisor , 07/2011 - 10/2013
La Quinta Resort And Club – City, STATE,
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Created agendas and communication materials for team meetings.
- Improved customer satisfaction by finding creative solutions to problems.
Associate of Arts: Liberal Arts And General Studies, Expected in 06/2021
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College of The Desert - Palm Desert, CA
GPA:
Certified : Health Aide, Expected in 02/2020
-
CPR And First Aid Certified - Palm Desert, CA,
GPA:
Certified Administrative Assistant : Administrative, Expected in 05/2013
-
Certified Administrative Medical Assistant - MIlan Institute,
GPA:
High School Diploma: , Expected in 06/2005
-
Coachella Valley High School - Thermal, CA
GPA:
Certified: Medical Field, Expected in 06/2005
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Physical Therapy Aide Certified - Indio, CA
GPA:
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