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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-driven Training and Development Executive adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 6 years of related experience and passion for contributing to business success. Training Professional with over 8 years of successful experience in developing effective sales and service training modules for productive, successful teams . Recognized consistently for performance excellence and contributions to success in Ecommerce industry. Strengths in discovering and cultivating untapped potential and employee motivation backed by training in Sociology specifically Social Influence and Behavior.

Skills
  • Leadership
  • Instructional Design
  • Training & Development
  • Change Management
  • Interpersonal Communication
  • Organizational Change
  • Flexible & Adaptable
  • Marketing expertise
  • Continuous Improvement
  • Approachable
  • Relationship building and management
Education
Columbia University in The City of New York New York, NY Expected in Bachelor of Arts : Sociology - GPA :
Certifications
  • CPM - State of New Jersey Certified Public Manager (2021)
  • Digital Marketing, Rutgers Business School Exec. Ed. (2018)
Work History
Gap International - Certified Management Specialist ( Asst. Director)
Springfield, PA, 12/2019 - Current
  • Manage daily operations including Circulation, Finance, Personnel, Shipping & Receiving, Administrative Staff, Para-professionals 70 employees
  • Redevelop/ Extend Community Programs &Outreach to provide access to underserved populations, incarcerated youths, elderly
  • Training & Development Modules: fine-tune employee communications skills, ensuring continuity of information; to build rapport with patrons to increase patron interaction with library offerings
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Encourage open-communication, constructive feedback, collaborative environment
  • Foster Partnerships with other government agencies, non profits to further enhance library reach within community & to extend range of patron offerings
Tory Burch Corporate Office - Global Client Service Supervisor- Ecommerce
City, STATE, 06/2018 - 12/2019
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Training & Development: within 6 months of training, 73% of staff reached either target or stretch service goals which meant more money for department/ more money for staff
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 30 point increase in NPS scores withing 90 days
  • Researched/ tested responsiveness of CRM & QA software; to determine most user friendly, cost-effective product to meet business needs & client demands
  • Established performance metrics, ensured consistent quality of service. Monitored metrics, revised KPI's when data analytics suggested. Created incremental compensation model as incentive for hard work.
  • Implemented employee surveys, management feedback, monthly department meetings, & bi weekly teams meetings to ensure management & staff were communicating relevant information.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in department wide compliance with service level agreement standards.
Contractor - Management Consultant
City, STATE, 12/2015 - 04/2019
  • Consultant – National Branding/ Digital Marketing/ Communications (International Beauty Brand)
  • Increased consumer engagement with promotional in-store events by 62%
  • Website Redesign: Increased online conversion rate by 300% with first 6 months
  • Contributed to success of client's organization by establishing performance metrics, Interpreting data analytics to revise KPIs, and incorporating cost-efficient marketing strategies based on consumer feedback
  • Used Adobe Capitvate to design training for ecommerce and in-store employees and increase brand continuity, employee retention and productivity rates by 42%.
  • Consultant: Global Strategic Partnerships and Planning (Renewable Energy, Construction, Securities Company)
  • Significantly enhanced corporate visibility through acceleration of partner engagement by 70% across segments.
  • Secured consumer multi-year contracts with PSEG and Scotts Fertilizer company for output of Biogas facility
  • Consultant: Content Strategy ( Ride Share Company)
  • Developed company brand messaging, customer events, promotional strategies, and product commercialization.
  • Consultant: Fundraising and Investor Relations (Medical Device Company)
  • Developed and implemented marketing campaigns targeting donors.
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
Tiffany And Company - Direct Sales - Training and Performance Coach
City, STATE, 10/2017 - 01/2019
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees in Direct Sales -Ecommerce department and developed training courses to meet identified needs.
  • Assisted with support functions such as budgeting and technology coordination.
  • Compiled training handbook and related course materials.
  • Planned and conducted persuasive "selling as service" trainings 2x/quarter, with emphasis on "active listening" and "closing sales" areas.
Newark Bound Magazine - Regional Manager Client Relations /Special Projects Manager
City, STATE, 06/2013 - 12/2015
  • Assisted non-profit and for-profit organizations in enhancing economic development: 83 Businesses joined network during first 12 months
  • Trained and mentored 43 new personnel hired to fulfill various roles.
  • Wrote training manuals for remote advertising sales employees and Sales coordinators positions according to strict company guidelines and protocols.
  • Organized/ prepared community meetings while building positive working relationships with members of city management, staff & community organizations.
  • Developed team communications/ information for meetings.
  • Planned large-scale events such as trade shows, conferences, and meetings:2x per year, over 1000 attendees each year
  • Built strong relationships with internal/ external stakeholders and devised strategies, initiatives, & events promoting products/ services.

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Resume Overview

School Attended

  • Columbia University in The City of New York

Job Titles Held:

  • Certified Management Specialist ( Asst. Director)
  • Global Client Service Supervisor- Ecommerce
  • Management Consultant
  • Direct Sales - Training and Performance Coach
  • Regional Manager Client Relations /Special Projects Manager

Degrees

  • Bachelor of Arts

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