Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

To combine my knowledge and experience as a former EFL and ESL teacher with my superior and hard-working customer service and sales skills to encourage and motivate students from around the world to open their hearts and minds to an opportunity to study abroad to achieve long-term educational goals and immerse themselves in another language and culture.

  • Superior communication skills
  • Cheerful and energetic
  • MS Office proficient
  • Goal-oriented
  • Excellent communication skills
  • Dependable and reliable
  • Strong interpersonal skills
  • Customer-oriented
07/2009 to Current
Certified IELTS Examiner Hyatt Hotels Corp. Sugar Land, TX,
  • Writing and Speaking examiner for 60-80 candidates per month.
  • Writing: To assess, evaluate, and determine the candidate's English level for task response and achievement, coherence and cohesion, use of lexical resource, and grammatical range and accuracy for admission to English speaking universities or for immigration purposes.
  • Speaking: To assess, evaluate, and determine the candidate's English level for fluency and coherence, use of lexical resource, grammatical range and accuracy, and pronunciation for admission to English speaking universities or for immigration purposes.
06/2012 to 05/2013
Academic English Teacher Waste Pro Usa, Inc. Gulfport, MS,
  • Curriculum was set to three classes for each level: Grammar, Reading/Writing, Listening/Speaking.
  • Designed and instructed the IELTS preparation course for intermediate to advanced level students, and developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Lesson plans were produced weekly, and progress reports for each student were given when requested.
  • Collaborated on a level test committee to develop and implement tests in order for students to move from one level to the next.
  • Earned positive verbal/written feedback from administration regarding classroom instruction and student learning success.
09/2008 to 06/2012
ESL Academic English Teacher Bridge English City, STATE,
  • Curriculum included Reading/Vocabulary, Writing/Grammar, Listening/Speaking, and IELTS preparation in all four skills.
  • Designed lesson plans focused on level-appropriate material on a weekly basis, creation of weekly assessments, midterm, and final exams, and developed interesting course plans to meet academic, intellectual and social needs of students.
  • Trained academic teachers for IELTS test preparation courses.
  • Developed, administered and corrected tests and quizzes in a timely manner.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.
  • Took part in student activities and volunteered to advise students with their everyday questions and issues.
03/2006 to 07/2008
English Teacher/Test Proctor American Language Center City, ,
  • Taught classes and private lessons from Beginner to Advanced, and TOEFL preparation.
  • Instructed at a community college in Florence for Academic English classes to prepare students for internships and continuing education.
  • Traveled to student's homes and businesses for English lessons, field trips, and conversation clubs.
  • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
09/2001 to 2006
Manager City, STATE,
  • Worked closely with the owner to formulate and build the store brand, and contributed to merchandising ideas at store sale meetings.
  • Promoted the store through marketing and fashion shows.
  • Delivered excellent customer service by greeting and assisting each customer, and addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received, and reorganized the sales floor to meet company demands.
  • Participated in various incentive programs and contests designed to support achievement of sales goals.
07/1997 to 09/2001
Customer Service/Collections Representative NA City, STATE,
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Expected in February 2006
TEFL Certification: EFL/ESL Teaching:
CTEFL Via Lingua - Florence,
Expected in December 2002
Bachelors of Liberal Arts and Sciences: English/Writing
University of Colorado - Denver, CO
Additional Information
  • Volunteer Experience: Food Bank of the Rockies, taught free classes to immigrants, and produced benefit fashion shows for charity.
  • Hobbies and Interests: Baking, reading, screen writing, swimming, and learning other languages.

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School Attended

  • CTEFL Via Lingua
  • University of Colorado

Job Titles Held:

  • Certified IELTS Examiner
  • Academic English Teacher
  • ESL Academic English Teacher
  • English Teacher/Test Proctor
  • Manager
  • Customer Service/Collections Representative


  • TEFL Certification: EFL/ESL Teaching
  • Bachelors of Liberal Arts and Sciences

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