Certified Gallup Strengths Coach Resume Example

• Provided prescription assistance for oncology patients on specialty medications
• Knowledgeable of commercial and government provided medical and pharmacy benefits
• Collaborated with pharmacists, physicians and nurses to ensure accuracy
• Ability to handle distressed patients and family members in a caring and professional manner
• Ability to adapt in a dynamic work environment
• Responsible for quick decision making and problem-solving skills
• Effectively de-escalated upset customers using active listening skills

• Interviewed patients and families to assess for needs
• Coordinated team resources to meet family needs
• Facilitated team meetings
• Established relationships with community resource providers to secure resources for families

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• Member of professional staff overseeing 110+ sorority chapters in the United States and Canada
• Created educational programs and curriculum to support the needs of a growing and changing diverse collegian population
• Responsible for writing curriculum and facilitator guides used to educate and train staff, officers and members
• Collaborated with team and other departments to assess member needs, develop new and innovative programs and track learning progress​
• Evaluated the effectiveness of training programs and recommended improvements to upper management
• Developed surveys to identify training needs
• Organized and edited training manuals, multimedia visual aids and other educational materials
• Alternated training methods if the expected improvements were not reached

• In charge of direction, development, coordination and implementation of counseling and career development centers

• Provided personal counseling and consultation services and managed client confidential records and files
• Prepared and presented variety of informational and interactive presentations for students, faculty, staff, parents and community members
• Served on Professional Development Committee, Co-Chair Student of Concern Team
• Chair of Disability Services Team
• Quality Improvement Project Member of Student Retention Quality Improvement Project
• Supervised career development staff
• Created and trained staff for orientation program for residential university for 4 years
• Instructor for freshmen Wellness Strategies course