Certified Forklift Operator Resume Example

Customer service

-Setting up flooring measurements for customers

-Setting up installations for customers as well

-Cutting carpet for customers

-Driving machines to stock product

I was promoted to this position 90 days after being hired

Customers gave positive feedback to management after being assisted by me

• Discussed pricing, additional charges and payment plans during sales process.
• Maintained in-depth understanding of all available brands and types of flooring available to customers.
• Demonstrated features of different floor options and overcame objections with knowledgeable responses.
• Assisted customers with selecting appropriate floor types, including tile, linoleum and laminate.
• Followed up with customers to assess satisfaction, answer questions and resolve concerns.
• Increased sales by offering advice on purchases and promoting additional products.
• Issued receipts and processed refunds, credits, or exchanges.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Monitored customers for signs of security concerns and escalated issues to management.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Kept aisles and desk areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
• Assisted customers by answering questions and fulfilling requests.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Discussed different styles of carpet with customers, comparing which carpet would be better suited to their needs.
• Checked prices for customers and processed items sold by scanning barcodes.
• Educated customers on promotions to enhance sales.
• Assisted customers with locating and choosing merchandise in any store department.

Customer service was top priority.

I received recognition from customers that were happy with my assistance and willingness to help.

Being able to multitask

• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Informed customers about special promotions and provided detailed information for various products.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Energized and motivated in performing sales floor activities including merchandising and selling.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Developed and actualized customer service initiatives to decrease wait times.