Talented [Job Title] with over [Number] years in warehouse environments successful at working quickly in fast-paced, demanding settings. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills.
Skills
Customer-oriented
Procedure implementation
Leadership/communication skills
Self-motivated
Stock management
POS systems operations
Multi-tasking mastery
Leadership skills
Supply and inventory management
Departmental activities
Rules and regulations
Supervisor
Training and mentoring
Experience
Certified Forklift Driver, 01/2017 to Current Quadgraphics – Chicago, IL,
Support department leaders at the Inbound Desk.
Monitor Progress of the Forklift Drivers.
Provide assistance by processing daily reports
and paperwork.
Timely reply on the handheld radio for the Inbound
Desk.
Certified equipment Trainer for new hires and department
transfers.
Using a reach truck to move pallets and replenish bays.
Temporary reassignments to different Distribution Centers
to lead small teams to improve work performance.
Childcare Provider, 03/2015 to 12/2016 The Edge Fitness Clubs – Shelby Charter Township, MI,
Cared for children of various ages and assisted with feeding, dressing and directing activities.
Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
Balanced schedules to promote optimal rest, play and educational periods.
Department Supervisor, 07/1999 to 11/2014 Continental – Family Vision Center, IA,
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Trained and mentored new associates on department policies and procedures.
Delegated duties to employees based on skillset.
Reported project progress, site problems and labor status to supervisors.
Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
Helped customers choose between different flooring types such as carpet, hardwood and laminate.
Offered information about pricing, payment and delivery options.
Helped customers choose materials based on cost, expected traffic and overall appearance.
Handled in-store, web-based and telephone inquiries from residential and commercial customers.
Managed entire sales process from initial consultations through contracting and final installation.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Reviewed customer account information to determine current issues and potential solutions.
Trained new employees on processes to promote productivity team-wide.
Negotiated with vendors to expedite product shipments and backorders.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Organized store by returning merchandise to proper areas and restocked displays.
Recommended optimal merchandise based on customer needs and desires.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Answered customer quests, provided store information and escorted to desired store areas.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Learned roles of other departments to provide coverage and keep store operational.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Set up delivery schedules, monitored progress and informed customers of delays or changes.
Coordinated, distributed and filed paperwork for each delivery.
Engaged with customers regarding delivery and merchandise requests.
Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
Used organizational skills and abilities with equipment such as [Type] and [Type] to prepare shipping loads.
Communicated effectively with dispatch regarding delivery progress and route detours.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Enforced strict safety rules and regulations to protect workers and minimize company liability.
Education and Training
High School Diploma: , Expected in 06/1995 Camas High School - Camas, WA, GPA:
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