Detail-oriented and driven Administration professional with expertise in problem solving and managing daily office functions. Committed to quality performance, cognitive thinking and management of organizational goals. Seeks a position offering new challenges and opportunities for career growth and advancement.
Complex problem solving
Excellent time management skills
Management information systems
Microsoft Outlook, Word and Excel
08/2012 to 10/2013
Certified Credit CounselorConsumer Credit Counseling Service of Northwest Indiana – Merrillville, IN
Conducted 15 one-on-one counseling sessions per week.
Assisted clients work toward changing their income, expenditures, investments, methods of solving problems, and patterns of communication.
Educated clients on developing an economically secure future, make changes in household budgeting system to improve control over family finances.
Followed up with program participants after program completion to track progress.
Drafted monthly summary to review client's level of participation.
Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
01/2002 to 10/2013
Office ManagerConsumer Credit Counseling Services of Northwest – Merrillville, IN
Managed and responded to all correspondence and inquiries from customers and vendors.
Completed and mailed bills, contracts, policies, invoices and checks.
Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
Streamlined daily reporting information entry for efficient record keeping purposes.
Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Researched and resolved accounts payable discrepancies.
Solved day to day it troubleshooting problems.
04/1995 to 12/2001
Customer Service RepresentativeConsumer Credit Counseling Services of Northwest – Gary, IN
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time and productivity.
Strong leader of customer support staff.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
02/1991 to 04/1995
Dispatcher & Clerk Business OfficeMontgomery Ward – Merrillville, IN
Assisted customers by answering phone inquiries and directing calls appropriately.
Performed inventory control through inspection, data entry of supplies/merchandise.
Processed daily reports and order entry and price look up.
Hired employees and processed hiring-related paperwork.
Associate of Arts: Foundations of Business University of Phoenix - Merrillville, IN
Office Administration coursework
Bachelor of Science: Bachelor Of Science In Business With A Concentration In Administration Management University of Phoenix - Merrillville, IN
Coursework in Business Management
Basic Supervision Credit Counseling in Today's Market Certified Consumer Credit Counselor Communication Skills for Women Microsoft Excel: The Basics Microsoft Excel: Beyond the Basics Time Management