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centralized approval legal processing manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Business Relationship Management
  • Staff Management
  • Problem Anticipation and Resolution
  • Prioritizing and Planning
  • Adaptable to Changing Conditions
  • Employee Training Oversight
  • Operational Reporting
  • Proactive and Focused
  • Spreadsheet Tracking
  • Business Intelligence Gathering
  • Loss Mitigation
  • Loss Prevention Goals Monitoring
Work History
Centralized Approval & Legal Processing Manager, 08/2020 - Current
Flex Irving, TX,
  • Developed, implemented, and maintained procedures relating to the Centralized Approval Team, Legal Processing Team and Retail Banking with established internal controls and manage risk.
  • Managed the teams, transaction, maintained clean, accurate and accessible records as well as serving as the advancement and escalation point for Centralized Approvals and Legal Processing.
  • Handled escalations and monitored daily high risk activities for banking offices, other auxiliary departments including over the counter transactions, wires, ATM/debit card increases, cash shipments, levies, garnishments, etc.
  • Examined, interpreted, and prepared statistical reports for senior management.
  • Provided leadership, coaching, and individual development to the department teams.
  • Interim Fraud Coordinator
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Resolved problems, improved operations and provided exceptional service
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Collaborated with team members to achieve target results
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Operations Training Manager, 08/2016 - 10/2020
Accenture Contractor Jobs Ashburn, VA,
  • Conducted sessions and organized training classes and webinars for Retail Banking staff and other auxiliary departments.
  • Created custom training guides, multimedia visual aids and other educational materials.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Designed and applied assessment tools to measure training effectiveness through course and trainee evaluations.
  • Responsible for supervisory duties and provided train the trainer sessions for training staff.
  • Managed training for over 100 employees each year.
  • Managed conversion training for 4 bank mergers and acquisitions for Retail Banking Staff.
Branch Service Manager, 08/2015 - 08/2016
Pacific Premier Bank Dallas, TX,
  • Organized schedules to adequately cover routine business demands.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Cross-sold products by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
Branch Service Manager, 03/2008 - 08/2015
Union Bank City, STATE,
  • Organized schedules to adequately cover routine business demands.
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Processed customers' deposits, transfers and cash withdrawals.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
  • Trained staff in bank products, operations procedures and successful sales strategies.
Education
: Business Administration And Management, Expected in
-
San Diego State University - San Diego, CA
GPA:
Status -
High School Diploma: , Expected in 06/2000
-
Palm Springs High School - Palm Springs, CA
GPA:
Status -
Certifications
  • Certified Trainer, Langevin Learning Services - 2016
,

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Resume Overview

School Attended

  • San Diego State University
  • Palm Springs High School

Job Titles Held:

  • Centralized Approval & Legal Processing Manager
  • Operations Training Manager
  • Branch Service Manager
  • Branch Service Manager

Degrees

  • High School Diploma

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