Central Sterile Processing Technician resume example

Prepared instruments for terminal sterilization and reset for next procedure
Developed and executed plans to monitor standard process adherence
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Calibrated instruments and scales in production area and quality lab
Inspected all goods for quality and quantity
Counted all physical inventory and generated department audit reports
Prepared working papers, reports and supporting documentation for audit findings

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Trained team members in successful strategies to meet operational and sales targets
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Supervised and evaluated staff of 3 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
• Handled customer service by dealing with complaints, organizing stock and answering customer questions
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Kept work areas clean, organized and safe to promote efficiency and team safety
• Supervised team of 2 employees and provided feedback on performance
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
• Advanced to keyholder and assistant manager-in-charge in manager's absence

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Kept register accurate through correct billing, payment processing and cash management practices
• Restocked salad bar and buffet for lunch and dinner service
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
• Monitored guests for intoxication and immediately reported concerns to management
• Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
• Checked identification to enforce age requirement for alcoholic beverages
• Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean
• Greeted and maintained relationships with regular customers
• Scheduled reservations and managed seating arrangements in popular 240 seat fine dinning restaurant
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
• Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
• Managed food resources, memorized orders and wrote patron's food orders on slips in 240-seat restaurant
• Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
• Prepared beverages and filled food orders for customers