census field supervisor resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Outgoing Supervisor with experience overseeing multiple tasks and managing multiple employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Adaptable Office Administrator with over 10 years of background in managing, supervising and customer service. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.
Bakersfield CollegeBakersfield, CAExpected in ā āNo Degree:General Studies - GPA:
Arvin High SchoolArvin, CAExpected in 06/1995 ā āHigh School Diploma: - GPA:
Work History
US Census Bureau - Census Field Supervisor City, STATE, 08/2020 - 09/2021
Established and updated work schedules to account for changing staff levels and expected workloads.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Resolved issues through active listening and open-ended questioning, escalating major problems to upper management.
Oversaw appointment scheduling for better completion of surveys by either making return later appointments or scheduling phone interviews when residents needed help from a family member to complete or had a language barrier.
Improved office operations by automating client correspondence, record tracking and data communications.
Mentored field employees on proper administrative procedures and how to use programs such as Capi Laptop, and paper surveys keeping operations consistent and efficient for maximum performance.
Supervised approx. 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Organized spaces, materials and catering support for training, team building and internal meetings.
Arranged corporate and office conferences for company employees and trainees.
Developed and implemented office management procedures to increasing training team productivity and accuracy.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Trained and supervised staff of approx 15 and implemented mentoring program that offered positive employee engagement.
Trained and supervised staff of approx. 15 and implemented mentoring program that offered positive employee engagement.
Managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
Optimized organizational systems for recordkeeping.
Achieved specific team objectives and collection activity.
Collaborated with other employees, supervisors and field reps to achieve a strong producing team.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Initiated timely project management to meet deadlines concerning closing surveys.
Oversaw team of approx 15 field staff providing exceptional support to team building.
Organized conference calls, team meetings and training classes for current and newly hired field reps and coordinated availability of conference rooms for participants.
Interceded between supervisors and field reps during arguments and diffused tense situations.
Coordinated several meetings per my employment with the US Census by reserving conference rooms and sending electronic meeting invitations to participants.
Kept high average of performance evaluations over my time as a US Census Field Supervisor.
Phillip L. Dotson Rentals - Property Manager/Bookkeeper City, STATE, 01/2010 - 08/2020
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets, expenses and completed screening for applicants.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Maintained sufficient number of units market-ready for lease.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Developed, reviewed and submitted property operating and capital budgets.
Prepared specifications, solicited bids and approved subcontracts for building services.
Developed and executed plan to achieve and maintain maximum occupancy at all times.
Decreased operating costs by implementing cost control procedures.
Golden Empire Towing, Inc. - Safety Officer/Driver Trainer/Dispatcher City, STATE, 08/2016 - 08/2017
Inspected worksites, practices and gear for compliance with established safety standards.
Inspected facilities for adherence to fire, hazard and safety guidelines.
Responded to any emergencies as instructed and with utmost efficiency.
Recognized, documented and advised on removal of hazards.
Conducted safety audits and investigated potential hazards.
Checked written JSAs and permits for adherence to regulations.
Provided assistance in managing health and safety programs aligned with industry standards.
Developed safety training procedures and authored manuals for distribution to staff members.
Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.
Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
Provided instructions to staffers during fire drills and emergency evacuations.
Verified monthly practice of fire drills for every work shift.
Wrote, coordinated and delivered mass educational briefings focused on occupational accident trends and prevention.
Reduced safety incidents by training and teaching risk management techniques, hazard identification, quality checks and documentation.
Developed safety policies and procedures to be used at work place.
Streamlined and directed occupational safety trend and current hazards analyses.
Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, stairways, aisle spaces and systems through inspections.
Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
Performed as safety consultant for new hires, drivers and managers to deliver expertise in safety criteria, technical directives and operational methods.
Served as a clear line of communication and understanding between Law Enforcement/emergency personnel and tow operators to efficiently dispatch the drivers to emergency situations to clear blocked roadways or assist with rescue after a collision.
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