(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed with the ability to manage multiple, concurrent tasks. Proven ability to build trust and rapport with participants. Multi-talented employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Inbound and outbound calls
  • Recordkeeping
  • Client Engagement
  • Diagnostic interviewing
  • Participant screening
  • Data verification
  • Coding participant data
  • Telephone etiquette
  • Writing case histories
  • Data Mining
  • Problem resolution
  • Supervision
  • Team management
  • Relationship development
  • Operational improvement
  • MS Office
  • Business operations
  • Process improvement
  • Project organization
Campbell County Comprehensive High School Jacksboro, TN Expected in 05/2019 High School Diploma : - GPA :
Roane State Community College Harriman, TN Expected in No Degree : - GPA :
  • First Aid/CPR Certified
Work History
Lake Region Healthcare Corp. - Census Enumerator
Elbow Lake, MN, 09/2020 - Current
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Coded data from participant interviews.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Observed participants and recorded results.
  • Conducted interviews with participants to assess eligibility.
  • Properly completed surveys by performing questionnaire before ending each call.
  • Assisted with project planning and execution of research.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Pruitthealth - Server
Blairsville, GA, 08/2018 - 09/2020
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Limited portion sizes and used garnishes to control food costs.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Provided continuous evaluation and feedback to server employees.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Monitored staff money handling for suspicious behaviors like card skimming.
Zaxby's - Cook
City, STATE, 02/2017 - 08/2017
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Ordered and received products and supplies to stock kitchen areas.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.

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Resume Overview

School Attended

  • Campbell County Comprehensive High School
  • Roane State Community College

Job Titles Held:

  • Census Enumerator
  • Server
  • Cook


  • High School Diploma
  • No Degree

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