Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed with the ability to manage multiple, concurrent tasks. Proven ability to build trust and rapport with participants. Multi-talented employee consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Inbound and outbound calls
Recordkeeping
Client Engagement
Diagnostic interviewing
Participant screening
Data verification
Coding participant data
Telephone etiquette
Writing case histories
Data Mining
Problem resolution
Supervision
Team management
Relationship development
Operational improvement
MS Office
Business operations
Process improvement
Project organization
Education
Campbell County Comprehensive High SchoolJacksboro, TNExpected in 05/2019 ā āHigh School Diploma: - GPA:
Roane State Community CollegeHarriman, TNExpected in ā āNo Degree: - GPA:
Certifications
First Aid/CPR Certified
Work History
Lake Region Healthcare Corp. - Census Enumerator Elbow Lake, MN, 09/2020 - Current
Explained questions in better detail for interviewees to allow truthful answers.
Coded data from participant interviews.
Delivered information from script regarding surveys for on-demand phone project assignment.
Observed participants and recorded results.
Conducted interviews with participants to assess eligibility.
Properly completed surveys by performing questionnaire before ending each call.
Assisted with project planning and execution of research.
Obtained updated contact information from all subjects and verified data for accuracy.
Drove operational improvements which resulted in savings and improved profit margins.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Pruitthealth - Server Blairsville, GA, 08/2018 - 09/2020
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Limited portion sizes and used garnishes to control food costs.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Provided continuous evaluation and feedback to server employees.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Monitored staff money handling for suspicious behaviors like card skimming.
Zaxby's - Cook City, STATE, 02/2017 - 08/2017
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Verified proper portion sizes and consistently attained high food quality standards.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Ordered and received products and supplies to stock kitchen areas.
Planned promotional menu additions based on seasonal pricing and product availability.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Mentored staff in expectations and parameters of kitchen goals and daily work.
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