Enthusiastic retail professional with 30 plus years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Skills
Online research
Confidential data protection
Client interaction
Administering interviews
Supervision
Organization
Customer service
Team management
First Aid/CPR
Problem resolution
Inventory management
Communications
Operational improvement
Business operations
Education and Training
Richwoods High SchoolPeoria, IL, Expected in 05/1978 – –High School Diploma: - GPA:
Experience
City Of Lewisville - Census Enumerator Lewisville, TX, 08/2020 - 10/2020
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
City Of Lewisville - Cashier Lewisville, TX, 06/2017 - 08/2020
Assisted with purchases, locating items and signing up for rewards programs.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Received payments for product and issued receipts.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
University Of Maryland - Cashier Berwyn Heights, MD, 06/2014 - 02/2017
Assisted with purchases, locating items and signing up for rewards programs.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Received payments for product and issued receipts.
Helped customers find specific products, answered questions and offered product advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer service.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Casey's General Stores Inc. - Manager City, STATE, 03/2008 - 11/2010
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Trained employees on additional job positions to maintain coverage of roles at all times.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Recruited and hired qualified candidates to fill open positions.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Generated reports to assess performance and make adjustments.
Assessed, optimized and elevated operations to target current and expected demands.
Cross-trained in every store role to maximize operational knowledge.
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