Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic retail professional with 30 plus years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Skills
  • Online research
  • Confidential data protection
  • Client interaction
  • Administering interviews
  • Supervision
  • Organization
  • Customer service
  • Team management
  • First Aid/CPR
  • Problem resolution
  • Inventory management
  • Communications
  • Operational improvement
  • Business operations
Education and Training
Richwoods High School Peoria, IL, Expected in 05/1978 High School Diploma : - GPA :
Experience
City Of Lewisville - Census Enumerator
Lewisville, TX, 08/2020 - 10/2020
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
City Of Lewisville - Cashier
Lewisville, TX, 06/2017 - 08/2020
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments for product and issued receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
University Of Maryland - Cashier
Berwyn Heights, MD, 06/2014 - 02/2017
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments for product and issued receipts.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Casey's General Stores Inc. - Manager
City, STATE, 03/2008 - 11/2010
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Generated reports to assess performance and make adjustments.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Cross-trained in every store role to maximize operational knowledge.

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Resume Overview

School Attended

  • Richwoods High School

Job Titles Held:

  • Census Enumerator
  • Cashier
  • Cashier
  • Manager

Degrees

  • High School Diploma

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