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Census Enumerator Resume Example

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Shadae
Williams
Professional Summary

Dedicated Customer Service Representative with 3+ years of experience, motivated to maintain customer satisfaction to contribute to the growth of the company . Given ability to establish good rapport with clients and goals to exceed sales quotas. Reliable and driven with time-management and multi-tasking abilities.

Skills

Hard Skills

  • Complaint resolution
  • Security Knowledge
  • Cash Handling
  • Purchasing processes
  • Documentation skills
  • Money transfers
  • Accurate Money Handling
  • Sales Goals

Soft Skills

  • Teamwork and team leadership
  • Verbal and written communication
  • Problem Solving
  • Customer Service
  • Professional demeanor
  • Developing Customer Relationships
  • Self-motivated nature
Education
LAKE TAYLOR HIGH SCHOOLNorfolk, VA06/2017High School Diploma
NORFOLK STATE UNIVERSITYNorfolk, VAExpected in 12/2022Currently in Enrolled:Social Work
Accomplishments
  • Acknowledged and praised for the ability to solve difficult problems independently and efficiently
  • Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work History
Census- Census Enumerator
Norfolk, VA08/2020 - 10/2020
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
  • Assisted people in filling out surveys with complete and accurate information.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
Center for Autism and Related Disorders, Inc- Behavioral Therapist
Chesapeake, VA11/2018 - 08/2020
  • Highlighted problematic behavior with healthy alternatives, including redirection and data collection.
  • Observed and monitored client behavior and responses to treatment.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Evaluated and documented data in logbook.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Developed individualized and group programming and safety plans in support of academic achievement.
  • Designed modern employee recognition program which boosted productivity.
  • Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them.
  • Collected session data to aid in treatment planning and assessment.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Contributed to treatment success by offering feedback and guiding patients through exercises.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Implemented behavioral intervention plans created by clinical supervisors and BCBAs.
Big Lots- Customer Service Cashier
Norfolk, VA11/2017 - 06/2018
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • 2.
  • Stocker:.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Helped customers locate desired items.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Consistently lifted materials weighing as much as 25-50 pounds.
  • Checked and pulled defective or expired products from shelves.
  • Maintained effective team member communication.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Used POS system to enter orders, process payments, and issue receipts.
HERO'S- ASSISTANT MANAGER
Norfolk, VA01/2017 - 04/2018
  • Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Trained 2 new sales associates each quarter.
  • Preserved perfect attendance record for 12 months.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Assisted on sales floor as needed to maintain service standards.
  • Greeted customers promptly.
  • Cleaned and organized store, including checkout desk and displays.
  • Processed cash and credit payments rapidly and accurately.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Alerted customers to upcoming sales events and promotions.
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Resume Overview

Companies Worked For:

  • Census
  • Center for Autism and Related Disorders, Inc
  • Big Lots
  • HERO'S

School Attended

  • LAKE TAYLOR HIGH SCHOOL
  • NORFOLK STATE UNIVERSITY

Job Titles Held:

  • Census Enumerator
  • Behavioral Therapist
  • Customer Service Cashier
  • ASSISTANT MANAGER

Degrees

  • High School Diploma
    Currently in Enrolled : Social Work

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