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Census Area Supervisor Resume Example

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CENSUS AREA SUPERVISOR
Professional Summary

Talented Case Manager adept at handling high caseloads and inspiring investigators and tracers to have quality work. Recognized for turning around struggling company operations to achieve sustained growth. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Employee Onboarding and Training
  • Executive-level verbal and written communication
  • Case Management
  • Case Research and Report Development
  • Payroll and Budgeting
  • Office Administrative Skills
  • Scheduling and Staff Management
Work History
07/2020 to CurrentCensus Area SupervisorDepartment Of Commerce Census Bureau | Atlanta, GA
  • Oversaw a talented team of 40 enumerators and 8 census field supervisors performing high-quality data-collection work by actively communicating project information, remedying issues, and delivering positive feedback.
  • Boosted group production 28% in Atlanta, GA by devising and deploying improved work parameters, procedures approach, and typical response patterns of surveys.
  • Revitalized failing area by implementing new operational structures and procedures to successfully control turnover and boost overall field completed cases by 11% in one week.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Evaluated employee performance weekly and coached and trained accordingly, increasing quality of work and employee retention.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Conducted scheduled and impromptu evaluations to assess work performance weekly.
01/2019 to 03/2020Assistant Operations ManagerSweat Cycle | Atlanta, GA
  • Greeted and welcomed new members, establishing and updating memberships to Sweat Cycles wellness programs.
  • Effectively supervised a staff of 8 personnel by implementing company policies, protocols, work rules, and disciplinary action.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Oversaw partner relationships, enabling footprint expansion into new markets.
  • Produced regular performance and sales reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%.
09/2017 to 11/2018Client Relations ManagerBarry's Bootcamp | Atlanta, GA
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Communicated regularly with clients to understand needs, evaluate current product use, and cross-sell new products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills resulting in 20% increase in new business.
  • Supervised 17 employees in studio by monitoring activities, coaching and offering hands-on support.
  • Identified and organized studio services, trained staff, managed schedules and planned maintenance routines to help clients make more productive use of company's products.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Recorded inventory sales into organization's weekly income report.
  • Oversaw food and supply ordering for all Atlanta studios, and ensured adequate products that meet Health code Regulations and Requirements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
05/2015 to 08/2017Lead Production CoordinatorJack Morton Worldwide | New York, NY
  • Developed team communications and information for pre-production, production and post-production meetings.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Fulfilled contractual obligations, including communications, invoice processing, vendor coordination, schedule creation, creating and completing expense reports, tracking team work hours, budget administration and rehearsal and day of event coordination.
  • Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime.
  • Supervised onsite team of 25, including caterers, audio-visual technicians, and facility management team.
  • Traveled internationally for clients and performed as the digital production assistant compiling all media files, digital branding and video wrap up commentary from events.
Education
04/2015Bachelor of Arts | Business Management And CommunicationWake Forest University, Winston-Salem, NC
  • Graduated Cum Laude
  • Received W.E.B. DuBois and Magnolia Scholarship
  • Member of Student Government Association
  • Awarded "Lavender Award" for Campus Engagement and Leadership
  • Elected Captain of Freshmen and Sophomore Games
  • Member of Anthony Ashton Players Thespian Club
Certificate in Business Consulting | Business ManagementWake Forest University School of Business, Winston-Salem, NC
  • Completed five-week intensive training in business disciplines including: Accounting, Finance, Marketing, Information Systems, Business Law, Operations, Entrepreneurship, and Strategic Management
  • Winner of the "Deloitte Summer Business Competition"
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Resume Overview

Companies Worked For:

  • Department Of Commerce Census Bureau
  • Sweat Cycle
  • Barry's Bootcamp
  • Jack Morton Worldwide

School Attended

  • Wake Forest University
  • Wake Forest University School of Business

Job Titles Held:

  • Census Area Supervisor
  • Assistant Operations Manager
  • Client Relations Manager
  • Lead Production Coordinator

Degrees

  • 04/2015 Bachelor of Arts | Business Management And Communication
    Certificate in Business Consulting | Business Management

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