Qualified [customer service representative] with 16] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Multi-line phone talent
Trusted key holder
Strong client relations
Proficient in cash management
Work History
CCA12/2013
to 01/2014 United States Postal Service – 3 Severance Circle, Cleve Hts,
Oh 44118
Sorted & cased mail & carried & delivered mail on various routes.
Drove postal service vehicle to specific locations to deliver letters and parcels for that route.
Customer Service/Sales representative01/2013
to 12/2013 Time Warner Cable – 15305 Neo Parkway, Garfield Hts,
Oh 44135
Answered incoming calls addressing customer inquiries, solving problems and providing new product information.
Provided an elevated customer experience to generate a loyal client.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Customer Service Representative10/2012
to 12/2012 American Greeting - Kelly Staffing Services – 1 American Greeting Rd, Cleveland,
Oh 44144
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Customer Service Representative10/1995
to 06/2011 At&t – 45 Erieview Plaza, Cleveland,
Oh 44114
Effectively managed a high-volume of inbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Referred unresolved customer grievances to designated departments for further investigation.
Education
Associate of Arts: GeneralCurrentCuyahoga community college-
4250 Richmond Rd., Highland Hills,
Oh 44122
