CCA Resume Example
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CCA
Professional Summary
Qualified [customer service representative] with 16] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
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Work History
CCA12/2013
to 01/2014
Unitypoint Health – Denver , IA
Unitypoint Health – Denver , IA
Sorted & cased mail & carried & delivered mail on various routes.
Drove postal service vehicle to specific locations to deliver letters and parcels for that route.
Customer Service/Sales representative01/2013
to 12/2013
Monterrey Tile – Gilbert , AZ
Monterrey Tile – Gilbert , AZ
- Answered incoming calls addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal client.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
Customer Service Representative10/2012
to 12/2012
Amazon Flex – Fairfield , CA
Amazon Flex – Fairfield , CA
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Customer Service Representative10/1995
to 06/2011
Amazon Flex – Fairview , OR
Amazon Flex – Fairview , OR
- Effectively managed a high-volume of inbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Associate of Arts: GeneralCurrentCuyahoga community college-
City,
State
GED: General2012John Adams High-
City,
State
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Resume Overview
School Attended
- Cuyahoga community college
- John Adams High
Job Titles Held:
- CCA
- Customer Service/Sales representative
- Customer Service Representative
Degrees
- Associate of Arts : General Current
GED : General 2012
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