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CCA Resume Example

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CCA
Professional Summary
Qualified [customer service representative] with 16] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Multi-line phone talent


  • Trusted key holder
  • Strong client relations
  • Proficient in cash management
Work History
CCA12/2013 to 01/2014
United States Postal Service – 3 Severance Circle, Cleve Hts, Oh 44118

Sorted & cased mail & carried & delivered mail on various routes.

Drove postal service vehicle to specific  locations to deliver letters and parcels for that route.

Customer Service/Sales representative01/2013 to 12/2013
Time Warner Cable – 15305 Neo Parkway, Garfield Hts, Oh 44135
  • Answered incoming calls addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal client.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
Customer Service Representative10/2012 to 12/2012
American Greeting - Kelly Staffing Services – 1 American Greeting Rd, Cleveland, Oh 44144
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.



Customer Service Representative10/1995 to 06/2011
At&t – 45 Erieview Plaza, Cleveland, Oh 44114
  • Effectively managed a high-volume of inbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
Education
Associate of Arts: GeneralCurrentCuyahoga community college- 4250 Richmond Rd., Highland Hills, Oh 44122
GED: General2012John Adams High- 3817 MLK Dr, Cleveland, Oh 44105
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Resume Overview

Companies Worked For:

  • United States Postal Service
  • Time Warner Cable
  • American Greeting - Kelly Staffing Services
  • At&t

School Attended

  • Cuyahoga community college
  • John Adams High

Job Titles Held:

  • CCA
  • Customer Service/Sales representative
  • Customer Service Representative

Degrees

  • Associate of Arts : General Current
    GED : General 2012

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