Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Accomplished Food Preparation Worker offering 5-year history of progressive advancements, spanning cashier to catering specialist. Recognized for attention to detail, organization skills, which positively contributed to Catering sales going up.
I'm also a detail-oriented retail professional bringing 3 years of experience in customer service, cash handling and assistant manager leadership. Reay to offer strengths in promoting store efficiency, revenue growth and operational performance to dynamic new role with opportunity for career growth.
Reliable Manager effective at fostering customer satisfaction and increasing positive feedback. Aiming to fulfill general manager and offering unparalleled commitment to service, sales and reliability.
Skills
Team contribution
Food Safty
Consistent presentations
Familiar with POS System
Project organization skills
Team management
MS Office
Exel
MS Powerpoint
Communication Skills (3 week class)
Organization Skills
Planning and coordination Skills
Customer service Skills
First Aid/CPR
Invoice generation
Team building
Experience
05/2019 to CurrentCatering SpecialistCracker Barrel Old Country Stores | Wichita Falls, TX,
Kept all utensils, dishes and glasses clean and ready for customer use.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Protected food from spoilage by storing according to safety procedures.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Re-stocked, organized and arranged service and food stations.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Created agendas and communication materials for team meetings.
Earned reputation for good attendance and hard work.
Performed site evaluations, customer surveys and team audits.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
05/2019 to CurrentCashier7-Eleven, Inc. | Elmira, NY,
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted customers with account updates, new service additions and promotional offers.
Compiled and updated client data to track payments trends and support accurate accounting.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
01/2018 to 02/2019Key Holder LeaderCache Creek Casino Resort | Brooks, CA,
Created agendas and communication materials for team meetings.
Hired, trained, supervised and motivated team of 30 retail professionals to provide knowledgeable and fast service to every guest.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Organized and updated schedules to optimize coverage for expected customer demands.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Taught staff how to handle difficult situations with calm and professionalism.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
06/2016 to 05/2019WaitressDennys | City, STATE,
Calculated charges, issued table checks and collected payments from customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Education and Training
Expected in 2017High School Diploma | Derby High School, Derby, KSGPA:
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