Catering Sales Manager resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated User Experience Design student seeking internship in Service Design, Product Designer or User Experience design to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

  • Multidisciplinary team leadership
  • Wireframes
  • Organizational skills
  • Flexible
  • Problem resolution
  • Friendly, positive attitude
  • Relationship building
  • Communication
  • Project planning
  • Analytical
  • Mockups and design frames
  • Figma
  • Balsamiq
  • Adobe XD
  • Axure
  • Canva
  • Wix
  • Squarespace
05/2021 to 09/2022 Executive Assistant Hei Hotels & Resorts | Weehawken, NJ,
  • Developed effective scheduling processes to achieve production objectives.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Managed and responded to client grievances and complaints per procedural guidelines.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Advised clients regarding coverage details and repairs needed or rendered.
  • Provided reminder calls to clients prior to scheduled visits.
  • Transcribed recorded messages or repair diagnoses into clients records.
  • Gathered employee and staff data to develop monthly work schedules.
  • Produced cost estimates for repair jobs.
07/2019 to 04/2021 Catering Sales Manager K & L Distributors Alaska | Fairbanks, AK,
  • Liaised with clients and venue management to verify scheduling and logistics.
  • Participated actively in community and civic activities to maintain visibility and to create booking opportunities and exceeded budgeted booking goals and revenue in every special event area.
  • Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
  • Continuously met or exceeded corporate sales goals for annual and quarterly timelines.
  • Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus.
  • Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Conducted market research and reported on competitors.
  • Increased sales from various channels.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
  • Created and implemented targeted marketing campaigns to increase sales.
  • Established details of sold catering events with clients, including price, party size, setup, menu and schedule by following up closely and personally, resulting in satisfied clients.
  • Maximized profit through contract negotiation with vendors and venues.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Created and delivered in-depth sales presentations to potential customers.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
04/2019 to 07/2019 Front Office/Catering Coordinator Winwood Hospitality | City, STATE,
  • Responded to messages and emails to the office and transferred correspondence.
  • Maintained general office organization and cleanliness.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Met prospective customers through networking to increase local business and venue clientele.
  • Customized menus and managed food preparation for special events.
  • Attended and participated in industry events.
  • Created agendas and communication materials for team meetings.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver event requirements, develop solutions and meet deadlines.
01/2016 to 05/2019 Guest Service Agent & Auditor Vector Marketing Company | City, STATE,
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Shared key hotel information to guests, including details about pool and restaurants.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
  • Answered guest inquiries regarding hotel offerings and services.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Balanced hotel accounts at end of each shift.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Provided concierge services for guests as needed.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Checked members and guests in promptly for appointments.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Handled guest requests for additional towels and linens by contacting housekeeping department.
05/2013 to 08/2013 Sales Representative Company Name | City, State,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Awarded Best Sale Representative for achieving $10,000 in the first week of employment.
  • Fostered relationships with customers to expand customer base and retain business.
  • Performed comprehensive market research to expand sales.
  • Created successful strategies to develop and expand customer sales.
  • Pursued over new accounts through lead generation, cold calling and advertising referrals.
  • Contacted new and existing customers to outline benefits of products.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Reorganized routes and schedules in territory to maximize efficiency.
  • Demonstrated product features to align with customer needs.
  • Developed key customer relationships to increase sales.
  • Highlighted target products with eye-catching signs, displays and demonstrations.
Education and Training
Expected in | Pre-Medicine Xavier University, Cincinnati, OH GPA:
Expected in | Office Administration Wake Technical Community College, Raleigh, NC GPA:
Expected in 07/2021 Certificate | User Experience Design General Assembly, , GPA:
  • User Experience Designer Immersive Certification, General Assembly - 2021
  • User Experience Designer Remote Certification, General Assembly - 2020
  • Hospitality Certificate, Wake Technical Community College - 2019
  • Front Desk Certification, Wake Technical Community College - 2019
  • ServSafe Certification, Wake Technical Community College - 2019
  • Host U and Training for Intervention Procedures (TIPS) Certifications, Wake Technical Community College - 2019
  • MICROS Training / OPERA Certification, Wake Technical Community College - 2019

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Resume Overview

School Attended

  • Xavier University
  • Wake Technical Community College
  • General Assembly

Job Titles Held:

  • Executive Assistant
  • Catering Sales Manager
  • Front Office/Catering Coordinator
  • Guest Service Agent & Auditor
  • Sales Representative


  • Some College (No Degree)
  • Some College (No Degree)
  • Certificate

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