Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
To make contribution to an organization to the best of my ability and to develop new skills and share my knowledge while interacting with others as I achieve new heights.
Highlights
Microsoft Word, Microsoft Excel, Power Point, Microsoft, Microsoft Outlook,
2 year experience on Sales Pro and 3 years of Delphi Sales Software
15 years' experience of OnQ Property Management, Hilton
based properties and 10 years' experience of Fosse systems Marriott based properties
Experience
Catering Sales Manager, 05/2015 to Current Aimbridge Hospitality – New York, NY,
Selling of meeting spaces for all three properties. Springhill Suites, Courtyard by Marriott, and Sleep Inn and Suites to potential clients looking to have events.
Responds daily to incoming catering opportunities for the properties
Maximize revenue by up-selling packages and customizing food and beverage menus
Develop effective catering sales action plans
Attends weekly sales department meetings including BEOS meetings
Assist all sales managers with the detailing of definite groups
Weekly sales calls to help drive catering business back into the hotels
Convention Services Manager, 11/2012 to 05/2015 B Hotels & Resorts – Tampa, FL,
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
Confirm with clients and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.
Work with sales staff to service and solicit new business.
Assisting Sales team with monthly sales calls to drive group revenue.
Monitor and handle inquiry calls and provide client proposals.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Assist in the preparation of the departmental budget and implementation of the Hotel's catering and banquet strategy.
Prepares contracts, proposals, conducts site visits of sleeping rooms and meeting space while sales managers are out of the office.
Sales Administrative Assistant, 07/2012 to 11/2012 Hilton Worldwide – San Diego, CA,
Sent weekly reports to corporate and revenue managers such group pace, group block pickup, and GRC Log.
Routed group contracts to in-house reservations for loading to obtain group code for client bookings.
Recorded minutes for weekly staff and Pre/Post con meetings.
Prepared cookie orders for sales calls, site visits as well as special amenities forms for VIP clients.
Responsible for setting up group file folders correctly according to Prism Hotels and Resorts company standards.
Assisting sales managers with the detailing and servicing of groups.
Create memos and special flyers for DoubleTree events.
Assigning leads through Meeting-Broker, CVent, iDSS, and Starcite.
Assisting GM, EC members, and management staff with any needs they may have on a daily basis.
Promoted to Convention Services Manager based on hard work, determination, and the ability to learn the skills necessary to succeed.
Front Desk Agent/Sales Assistant, 07/2011 to 07/2012 Gi Associates & Endoscopy Center – Vicksburg, MS,
Answered incoming calls and assisted with reservations, confirmations, room needs, requests, and questions.
Greeted guests warmly and performed front desk registration procedures.
Provided guests with appropriate room assignments, room keys, directions to the rooms.
Verified payment for stay including incidental costs by obtaining credit information.
Assisted guests with issues and complaints, with empathy and a focused on guest satisfaction.
Used supervisor support when necessary.
Answered incoming calls within 3 rings with appropriate Marriott greeting.
Front Desk Supervisor, 02/2005 to 2011 HAMPTON INN SOUTHAVEN – City, STATE,
Checked guests in and out of hotel.
Responsible for administrative duties such as bank deposits, payroll, and accounts receivables for over 10 accounts.
Resolve discrepancies and offer reasonable resolutions for all guest issues.
Front Desk Representative/Supervisor, 06/1999 to 01/2005 HAMPTON INN THOUSAND OAKS – City, STATE,
Responsible for all duties of front desk.
Responsible for making legitimate decisions for the hotel while covering assigned shifts on front desk.
Display strong customer service skills in a fast paced environment.
Education
: HOSPITALITY MANAGEMENT, Expected in 2018 American Public University - Charlestown, WV GPA:
High School Diploma: , Expected in 2001 Gateway Christian Academy - Memphis, TN GPA:
Skills
accounting, accounts receivables, administrative duties, budget, computer knowledge, contracts, Prepares contracts, customer service skills, Delphi, Sales Pro, event planning, Microsoft Excel, office, Microsoft Outlook, Outlook, Power Point, Microsoft Word, payroll, pricing, proposals, selling, Sales, scheduling, strategy, supervisor, teamwork
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