Catering Sales Manager Resume Example Joe Leone's Italian Specialties

CATERING SALES MANAGER

Professional Summary

Committed and hardworking owner/manager with 14 years of experience directing in food service. Well-rounded leader with talent for supervising employees, customer service and managing team members. Swift problem solver with quick and effective solutions to wide array of issues.

Goal-oriented manager with distinguished experience in food service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Senior manager and outstanding performer in customer service and leadership within catering sales. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of food business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Known for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Sales team recruitment
Extensive personal network
Analytical problem solver
Account management
Schedule Coordination
Training and mentoring
Exceptional interpersonal communication
Adherence to high customer service standards
Cash Handling
Excellent time management skills
Complaint resolution

Accomplished manager
Coaching and mentoring
Business development and planning
Team Leadership
Inter-department collaboration
Effective problem solver
Staff Management
Exceptional telephone etiquette
Customer Relations
Staff education and training

Work History

10/2014 - CurrentCatering Sales Manager | Joe Leone's Italian Specialties - Point Pleasant Beach, NJ

Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
Managed and motivated sales team.
Built relationships with customers and community to establish long-term business growth.
Hired sales representatives .
Worked with upper management to implement continuous improvements and exceed team goals.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
Worked with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

09/2006 - 09/2014Substitute Teacher | Antrim Elementary School - Point Pleasant Beach, NJ

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Assisted students of all ability levels develop life-long learning skills and good study habits.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Proctored quizzes, tests and standardized examinations.
Completed documentation of attendance, grades and other required details.
Took notes and prepared reports on school day activities to provide to primary teacher.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Supervised lunchroom and recess activities.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Repeatedly requested as substitute teacher for many classrooms by teachers based on excellent past referrals and trusted performance.
Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.

05/1991 - 09/1999Owner | DiSpirito's Deli - Avon, NJ

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Enhanced operational efficiency and productivity by managing budgets, accounts .
Applied human resources expertise to optimize hiring, training and performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Trained and motivated employees to perform daily business functions, including customer service and safety standards.
Reconciled daily sales, returns and financial reports with Quickbooks.
Input income and expense details into Quickbooks to track business finances and address variances.
Managed 10 employees by supervising daily tasks.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Opened new inventory and rotated stock by dates to maintain freshness.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Listened carefully to customer instructions and prepared orders according to those preferences.
Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Issued receipts and processed refunds, credits, or exchanges.

Education

06/1985Point Pleasant Beach High School, Point Pleasant Beach, NJ

05/1992Georgian Court University, Lakewood, NJB.A. Business Administration: Business Administration

Resume Overview

Companies Worked For:

Joe Leone's Italian Specialties
Antrim Elementary School
DiSpirito's Deli

School Attended

Point Pleasant Beach High School
Georgian Court University

Job Titles Held:

Catering Sales Manager
Substitute Teacher
Owner

Degrees

B.A. Business Administration : Business Administration

Catering Sales Manager Resume Example

Resume Score: 80%

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