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Catering Director/Sales Resume Example

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CATERING DIRECTOR/SALES
Professional Summary

I Have been in the sales industry with over 22 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented leader rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements.

Skills
  • Excellent customer service skills
  • POS systems
  • Excel & Power Point
  • Detail-oriented
  • Creative
  • Staff training and development
  • Inventory Control and processing
  • Staff scheduling
  • Merchandising and Features
  • Passion for customer satisfaction
  • Time Management
  • Sales proficiency
  • Sales strategy
Work History
Catering Manager Sun Health Senior Living09/2019 to Current
Grandview Terrace – Surprise, AZ
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
Catering Director/Sales05/2017 to 09/2019
Capital Canyon Club/Troon – Prescott, AZ
  • Drove catering revenues by bringing in new business to establishment, ensuring that quarterly and yearly goals were exceeded
  • Supervised up to 25 catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests
  • Collaborated closely with clients to develop exciting catering menus that ensured memorable events
  • Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills
  • Developed and implemented improved marketing initiatives to drive revenue
  • Negotiated contracts with clients, venues and vendors to ensure maximum profit
  • Worked directly with Chef to design menu selections, customize menus to adhere to clients requests, in-turn would achieve positive response which leads to repeat customer base
  • Developed team communications and information for Banquet and Event meetings
Manager01/2011 to 05/2017
Bed Bath and Beyond – 10845 N Tatum Blvd, AZ
  • Department Manger: Harmen Health and Beauty-Cost Plus World Market-Hard Lines
  • Trained and mentored new employees
  • Oversaw team of 60 employees
  • Interviewed job candidates and made staffing decisions
  • Assigned employees to specific duties to best meet needs of store
  • Hired, trained and evaluated personnel in sales and marketing
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to Store Manager and District Manager regarding all department and staff issues
  • Completed profit and loss performance reports
  • Trained and developed new associates on POS system and key sales tactics
  • Implemented new ordering process and identified poor work habits to improve process effectiveness
  • Increased sales volume by 12% in less than 1 year
Owner/Designer/Special Events Director04/1998 to 12/2010
Flowers Unlimited Inc. – Three Oaks Mi, MI
  • Managed staff of 12 associates, 3 designers and 1 assistant coordinator
  • Guided volunteers for special events
  • Assigned employees to specific duties to best meet needs of store/event
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales/events
  • Examined merchandise to verify that it was correctly priced and displayed
  • Scheduled and led weekly store meetings for all employees
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Increased sales volume by 60% in less than 5 years through marketing channels and referral programs
  • Generated repeat business through exceptional customer service
Education
Business,MarketingUniversity of Iowa
Cosmetology : Cosmetology/Business2006Capri Cosmetology College
Certifications

Finger Print Card

Arizona Food Handlers Certified

Arizona Alcohol/Liquor Handler Certification

American Institute of Floral Design Certified

Accomplishments

Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.

  • Increased alcohol revenue by 14% by implementing new packages.
  • Acknowledged for extraordinary service by supervisors and clients.
  • Selected as a runner up for Martha Stewart Bridel Magazine "Best Wedding 2006"
Affiliations
  • Finger Print Card
  • Back Ground Check 2019
  • Az. Food Handlers Card 2022
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Resume Overview

Companies Worked For:

  • Grandview Terrace
  • Capital Canyon Club/Troon
  • Bed Bath and Beyond
  • Flowers Unlimited Inc.

School Attended

  • University of Iowa
  • Capri Cosmetology College

Job Titles Held:

  • Catering Manager Sun Health Senior Living
  • Catering Director/Sales
  • Manager
  • Owner/Designer/Special Events Director

Degrees

  • Business,Marketing
    Cosmetology : Cosmetology/Business 2006

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