catering coordinator resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and food service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Cash handling
Data entry
Excellent time management skills
Effective workflow management
Adherence to high customer service standards
Skilled trainer
Stocking and replenishing
Order fulfillment
Exceptional customer service
Point of sale knowledge
Quick learner
Self motivated
Strong communication skills
Event logistics
Client relationship management
Education
Oklahoma City Community CollegeOklahoma City, OKExpected in ā ā:Associate of Applied Sciences - GPA:
Moore Norman Technology Center - NormanNorman, OKExpected in ā āCosmetology License:Cosmetology - GPA:
Work History
Omni Hotels - Catering Coordinator Hot Springs, VA, 12/2019 - Current
Arranged catering service serving up to 200 by documenting items ordered and and delivered
Limited portion sizes and used garnishes to control food costs
Motivated staff to perform at peak efficiency and quality
Maximized quality assurance by completing frequent checks of line
Omni Hotels - Catering Coordinator Boston, MA, 10/2015 - 11/2019
Networked with previous clients, local businesses and event management companies to increase client base
Supported sales team in implementing promotions and marketing initiatives
Managed customer files to ensure accurate fulfillment of event needs
Generated client retention by accurately organizing and executing the preparation of food and product and the timing of the deliveries
Initiated catering service call consultations with customers by questioning to learn customer needs and preferences
Greeted and welcomed new members, establishing and updating memberships to Panera Bread mypanerareward.com programs
Built strong relationships with clients by following up on previous purchases and suggesting new products
Engaged prospects and customers through various events, including tradeshows, seminars and workshops
Set schedules for 5 staff by planning and designating shifts and hours
Motivated staff to perform at peak efficiency and quality
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Oversaw food preparation and monitored safety protocols
Illinois Tool Works - Associate Trainer Sandston, VA, 08/2008 - 10/2015
Maintained effective, consistent communication with managers, peers and other resource groups
Conducted assessments of employee understanding and performance
Devised new methods of imparting information in order to increase engagement and retention
Provided training and on-boarding to new associate staff on use of bread slicer and all other equipment and the cash register
Executed training programs, consistently teaching and validating requisite skills and behaviors
Assisted in monitoring trainee performance to identify gaps in training
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Checked prices for customers and processed items sold by scanning barcodes
Operated cash register for cash, check and credit card transactions with 99 % accuracy
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Served needs of customers in busy retail sales and food environment answered questions about store policies and concerns to support positive customer experiences
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
Titlemax, Inc. - Customer Service Representative Oak Lawn, IL, 03/2001 - 05/2006
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Educated customers how to use company systems, complete forms and obtain desired services
Answered incoming calls in busy, fast-paced call center for an electric company for most of Oklahoma and parts of Arkansas
Educated customers on current promotions, upgrades or new offerings available under current plan
Helped over 100 customers every day by approaching conversations with positive attitude and op;en mind and great attitude
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Used consultative sales approach to understand customer needs and recommend relevant offerings
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Promoted available products and services to customers during service, account management and order calls
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Applied highly effective selling skills while properly engaging and presenting solutions to customers
Trained new personnel regarding company operations, policies and services
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
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