Motivated food serving professional with 3+ years food and beverage experience in casual and fine dining. High-energy catering assistant focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.
Decision making skills
Interior and exterior cleaning
Highly responsible and reliable
Works well under pressure
Point of Sale (POS) system operation
Exceptional interpersonal skills
Extensive hospitality background
Upbeat, outgoing and positive
Food safety understanding
Friendly and enthusiastic
Food and beverage handling expert
Back of house operations understanding
Strong customer relationship builder
Food production quality knowledge
Knowledge of products and selections
Knowledge of basic food preparation
Sandwich preparation experience
Staff scheduling knowledge
Sensitive to cultural diversity
Able to lift up to 50 pounds
Able to regularly lift/move up to 25-50 lbs
Preparation of various food items
Uses proper sanitation practices
Able to work with hands continuously
Basic knife skills
Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation Cleaned and sterilized equipment and facilities. Cleaned and organized eating, service and kitchen areas. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Helped with preparation, set-up, and service for catering events. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Kept ice bins full. Loaded trays with accessories.Placed clean dishes, utensils and cooking equipment in storage areas. Placed food trays over food warmers for immediate service. Portioned, arranged, and garnished food, and served food to waiters or patrons Prepared daily food items and cooked simple foods and beverages. Prepared food items. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Turned or stirred foods to ensure even cooking. Washed dishes, glassware, flatware, pots and/or pans using dishwashers or by hand. Wiped tables and seats with dampened cloths and replaced dirty tablecloths. Worked stations including pizza, omelet, soup, salad, sandwich and dessert at a busy cafeteria. Complied with scheduled kitchen sanitation and ensured all standards and practices were met. Ensured consistent high quality of plate presentation. Maintained contact with kitchen staff, management, serving staff and customers. Packaged take-out foods and served food to customers. Set up banquet tables. Set tables with clean linens, condiments, and other supplies. Served residents and guests during meal times with speed and efficiency.
Parkhurst Dining Services Glenside , PACatering09/2014 to Current
Parkhurst dining services Philadelphia, PA quickly and courteously resolved all guest problems and complaints.
Enforced appropriate work-flow and quality controls for food quality and temperature.
Displayed a positive and friendly attitude towards customers and fellow team members.
Apportioned and served food to facility residents, employees, or patrons.
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Examined trays to ensure that they contained required items Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Portioned and wrapped food Prepared and served hot and cold beverages Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Stored clean equipment and utensils Transferred supplies and equipment between storage and work areas Used all food handling standards Maintained contact with kitchen staff, management, serving staff, and customers.
Joey Tate's RestaurantJenkintown, PABusgirl/waitress11/2012 to 09/2013
Assisted guests with placing orders in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests' satisfaction.
Skillfully anticipated and addressed guests' service needs.
Delivered an exceptional dining experience with friendly, fast service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Effectively used items in stock to decrease waste and profit loss.
Accepted payment from customers and made change as necessary.
Assisted diners with seating as needed.
Regal Ballroom and grasshoppers cateringphiladelphia, PABanquet waitress 08/2010 to 09/2013Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking Checked the quantity and quality of received products Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Examined trays to ensure that they contained required items Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Informed patrons of establishment specialties and features Loaded dishwashers and hand-washed items such as pots, pans, knives Located items requested by customers Placed food servings on plates and trays according to orders or instructions
Associate of Arts:Liberal Arts English2013Manor College, Jenkintown, PA, United StatesLiberal Arts
English Arcadia University, Glenside, PA
Proficient with POS Systems, Proficient with Microsoft Word, Excel and PowerPoint systems.