LiveCareer-Resume

casualty claims representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Licensed Total Loss Claims Adjuster motivated to succeed in a fast paced and deadline driven professional environment. Extremely, high level of negotiation, communication, superior customer service and auto appraisal knowledge in resolving claims to satisfy all involved parties.

Highlights
  • Strong interpersonal and communication skills
  • Claims file management processes
  • Persuasive communication expertise
  • Excellent negotiating tactics
  • Decision making, critical thinking, organizing and planning
  • Employee training and development
  • Cheerful and energetic
  • Team leadership
  • Problem resolution
  • Dedication
  • Honesty
  • Customer service
Accomplishments

Received Distinguish Performance Award.

Numerous Best of the Best Awards.

Gold Cup Award for Outstanding Performance.

Coordinator for Allstate Giving Campaign.

CCC Claims College Trainer.

New Employee On Boarding and Development Trainer.

Acting Manager.

Secretary for St. Tammany Parish Planning and Zoning Board.

Board Member of Hannah's Klozet Cancer Foundation.

Volunteer Religion Teacher.

Experience
Casualty Claims Representative, 11/1995 - 03/2000
Farm Bureau Financial Services Las Cruces, NM,
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized for outstanding results for loss of use. Cashed-out 58.33% of the time and achieved a severity of only $159.70 compared to the goals of 40.0% for cash-outs and $349.00 for severity. My results in these categories were among the best in the MCO(Market Claims Office).
  • Verified liability extent with reviews of police reports, medical treatment histories and other records.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Secretary, 09/1992 - 11/1995
Johns Hopkins Bayview Medical Center Baltimore, MD,
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Recorded and Transcribed Planning and Zoning meeting minutes.
  • Typed documents, updated websites and compiled information for Planning and Zoning meetings.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Senior Theft and Fire Claims Adjuster, 04/2000 - 12/2011
Allstate Insurance City, STATE,
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
  • Recognized by management for providing exceptional customer service.
  • Ensured that the customers was kept adequately informed, received a clear explanation regarding claim process as well as timely settlement.
  • Achieved and Surpassed individual pending, tasks and goals.
  • Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
  • Identified suspicious losses, immediately contacting (SIU) Special Investigation Unit to conduct further investigations.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Total Loss Claims Analyst, 01/2012 - 10/2020
Allstate Insurance City, STATE,
  • Excelled in Customer Service. In 2013 my customer services numbers were the not only the best in the CSA I was recognized for 2nd place in the country. Continually maintaining 98-100% in customer service. .
  • Continually demonstrated self-reliance by meeting and exceeding workflow needs and all delegated tasks. File accuracy 98-100%, 24 hour customer contact 90-95%, phone management and service observed 100%. Task management pending of 0-3
  • In 2015 I answered 920 incoming inquiry calls with zero complaints to answer customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
Education
Bachelor of Arts: Liberal Arts and Communication, Expected in
-
Southeastern Louisiana University - Hammond, LA,
GPA:
Status -

Communications, English and Journalism coursework.

Advanced coursework in Spanish.

: , Expected in
-
KlozetLicensed Comprehensive Adjuster - ,
GPA:
Status -
: , Expected in
-
Certified Senior Claim Law Associate - ,
GPA:
Status -
: , Expected in
-
Allstate Leadership University Program - ,
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southeastern Louisiana University
  • KlozetLicensed Comprehensive Adjuster
  • Certified Senior Claim Law Associate
  • Allstate Leadership University Program

Job Titles Held:

  • Casualty Claims Representative
  • Secretary
  • Senior Theft and Fire Claims Adjuster
  • Total Loss Claims Analyst

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: