Driven multi-line claims adjuster trained in auto liability, bodily injury, commercial lines and SIU claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Offers experience in handling complex coverage issues along with strong investigative skills.
Assisted the claims manager in the implementation of the desk review program utilizing CCC and QCS for all auto appraisals. Established the repair guidelines for this program and the Direct Repair Program which have resulted in significant savings for the company each year. Provided key testimony during a criminal trial in 2010 resulted in an arson conviction with restitution required and received this year.
Handle a multi-line desk consisting of bodily injury, auto fire and auto theft, commercial auto and garage keepers claims in MO, TN and GA. Effectively manage a caseload of 100 claim files including SIU investigations. Coordinates with attorneys, law enforcement, outside vendors on a daily basis.
Responsible for improving file content and training the investigative and fast track adjusters. Successfully improved the utilization of our Direct Repair Program which resulted in significant savings for 2012.
Investigate, determine coverage, assist with the liability decision. Contact the injured parties or their attorney to negotiate final settlements for claim.
Sold supplemental insurance policies to payroll accounts with AFLAC Insurance. Then moved to the Property & Casualty market selling auto, home and life insurance with Liberty Mutual Insurance.
Held several positions including auto/property adjuster, outside field representative, bodily injury adjuster and SIU adjuster.
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