High-energy retail and food customer service worker offering 6 years of related experience and strong motivation to positively impact operations with good communication, organizational and multitasking abilities. Smoothly coordinates customer and team needs with minimal oversight and sound judgment.
Skills
Cleaning skills
Money handling
Experience in leadership
Organization
Customer service
Conflict resolution
Basic math
Experience
Casual Team Member, 10/2020 - Current Jo-Ann Fabrics – Riverside, CA,
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Operated cutting table, cut fabrics for customers, answered questions about fabrics and patterns.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Welcomed customers, offering assistance to help find necessary store items.
Scanned customer purchases, supporting transactions to streamline sales process.
Wiped down counters to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Personal Nanny, 06/2018 - Current Providence Health & Services – Spokane Valley, WA,
Provided safe and efficient transportation to and from activities and events.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Sparked creativity and imagination by teaching children new ideas each day.
Regulated children's schedules to balance rest, learning and play.
Helped children complete homework and special assignments daily to support academic performance.
Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Stand Lead (Concessions), 02/2017 - 03/2020 Aztec Shops Ltd. – City, STATE,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Resolved customer concerns and relayed relevant information to supervisor.
Prepared large batches of hot food according to predicted customer activity.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Food Service Worker, 09/2015 - 02/2017 Fosters Freeze – City, STATE,
Restocked condiments and drink station supplies to maintain customer satisfaction.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Greeted guests with friendliness and professionalism.
Executed cash transactions quickly and accurately.
Restocked ice cream disposable supplies, glass serving dishes and utensils.
Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
Memorized menu items, identifying allergens to streamline service to customers.
Processed telephone orders, reviewing and verifying all information for accuracy.
Organized food items on serving trays and in carry-out packages.
Cleaned food preparation areas, cooking surfaces and utensils.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
Reviewed contents on food trays to check receiving complete order.
Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Education and Training
Bachelor of Arts: English, Expected in 12/2020 - San Diego State University - San Diego, CA GPA:
Associate of Arts: English, Expected in 08/2018 - Grossmont College - San Diego, CA, GPA:
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