Casino Host Resume Example Hollywood Casino

CASINO HOST

Skills

Good listening skills
Teamwork
Customer Service
Detail-oriented
Basic math
Compassion

Flexible & Adaptable
Excellent work ethic
Relationship-Building
Organization and Time management
Interpersonal Communication
Multitasking abilities

Professional Summary

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Charismatic Job Title drives customer development and retention through planning and executing promotions and VIP events, tournaments and other special functions. Promotes enjoyable and satisfying experience in professional environment by building relationships and developing loyalty with casino guests. Leverages highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players to promote excellent guest service utilizing creative methods to deliver complete satisfaction.

Work History

Casino Host, 07/2019 to 02/2020
Hollywood Casino - Berwick, LA

Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Eliminated customer service issues by quickly resolving disputes and correcting problems.

Security Officer, 02/2019 to 07/2019
Amelia Belle Casino - Amelia , LA

Monitored and authorized entrance and departure of Number employees and visitors daily.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to Number emergencies weekly.
Conducted Timeframe patrols of key areas to spot and control security concerns.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Reported suspicious activities and persons to law enforcement.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Participated in staff meetings, special events and professional development activities.
Authenticated boarding passes, identification and passports to prevent fraudulent travel.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Performed cash drops while maintaining security and control of drop box at all times.
Oversaw premises, including entry and exit of up to Number employees and visitors daily.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.

Cashier , 02/2017 to 02/2019
McDonald's - Franklin, LA

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Used cash registers and POS systems to request and record customer orders and compute bills.
Answered questions about store policies and concerns to support positive customer experiences.
Operated cash register for cash, check and credit card transactions with Number% accuracy.
Trained as Job title and provided back-up coverage to provide customers with optimal support.
Served needs of more than Number customers in busy Type environment.
Counted cash in register drawer at beginning and end of shift.
Maintained clean, sanitized and well-organized food preparation zones.
Checked completed orders for accuracy and bagged meals for easy carrying.
Greeted customers promptly and took orders to keep flow of traffic moving.
Performed shift change tasks each day to keep store efficient and neat.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Consistently provided friendly service to promote better customer engagement.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Education

Associate Of Science: : Medical Administrative Assistant , 03/2018Ultimate Medical Academy - Clearwater - Clearwater, FL

Resume Overview

Companies Worked For:

Hollywood Casino
Amelia Belle Casino
McDonald's

School Attended

Ultimate Medical Academy - Clearwater

Job Titles Held:

Casino Host
Security Officer
Cashier

Degrees

Associate Of Science : : Medical Administrative Assistant , 03/2018

Casino Host Resume Example

Resume Score: 80%

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