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casino dealer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Competent gaming professional with extensive expertise. Excellent eye for cheating behaviors and mastery of game rules and variation. Engaged and friendly customer service style.

Skills
  • Payout Calculation
  • Friendly Demeanor
  • Resolving Conflicts
  • Dealer Training
Experience
02/2023 to Current
Casino Dealer Evolution Gaming Atlantic City, NJ,
  • Closed games by sorting cards, balancing racks and counting chips.
  • Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
09/2022 to 01/2023
Casino Dealer Evolution Gaming Southfield, MI,
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Observed gamblers to identify marking, switching and counting cards.
  • Closed games by sorting cards, balancing racks and counting chips.
  • Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
10/2017 to 01/2022
Casino Dealer Evolution Gaming Detroit, MI,
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
  • Closed games by sorting cards, balancing racks and counting chips.
  • Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
  • Performed functional game duties quickly by efficiently handling money and chips.
12/2015 to 09/2017
Casino Dealer Evolution Gaming Fairfield, CT,
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Performed simple math skills to facilitate accurate payouts.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
11/2013 to 07/2015
Casino Dealer Evolution Gaming Tbilisi, GA,
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Performed simple math skills to facilitate accurate payouts.
  • Performed functional game duties quickly by efficiently handling money and chips.
09/2011 to 10/2012
General Manager Pitney Bowes Irving, TX,
  • Removed non-abiding players and card counters for non-compliance with established rules.
  • Used consumer trends and [Type] information to arrange data for profit-increasing opportunities.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Evaluated workers' performance to write performance reviews.
12/2010 to 05/2011
Assistant General Manager Books-A-Million, Inc. Bossier City, LA,
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Reviewed operational expenses, budget estimates, betting accounts and collection reports for accuracy.
  • Managed table games personnel by handling scheduling, task delegation and employee relations.
  • Collaborated with marketing personnel to promote casino services and events.
  • Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
09/2004 to 06/2009
General Manager Pitney Bowes Kansas City, MO,
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
  • Evaluated workers' performance to write performance reviews.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Collaborated with marketing personnel to promote casino services and events.
02/2004 to 08/2004
Shift Manager Ferguson Winnemucca, NV,
  • Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Established and maintained banks and table limits for each game.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
02/2002 to 01/2004
Shift Manager Ferguson Winter Haven, FL,
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Established and maintained banks and table limits for each game.
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
02/2001 to 02/2002
Pit Boss Evolution Gaming Atlantic Ave, NJ,
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
10/1998 to 09/2001
Casino Dealer Grand Royal Casino City, STATE,
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed simple math skills to facilitate accurate payouts.
  • Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
  • Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
Education and Training
Expected in 07/1996 to to
Bachelor of Science: Coach
University of Physical Culture And Sport - Dnepropetrovsk, Ukraine,
GPA:
Additional Information
  • REFERENCES: available by request.

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Resume Overview

School Attended

  • University of Physical Culture And Sport

Job Titles Held:

  • Casino Dealer
  • Casino Dealer
  • Casino Dealer
  • Casino Dealer
  • Casino Dealer
  • General Manager
  • Assistant General Manager
  • General Manager
  • Shift Manager
  • Shift Manager
  • Pit Boss
  • Casino Dealer

Degrees

  • Bachelor of Science

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