Cashiering Team Lead resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Hardworking Head Cashier offering 4 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable ability to lead new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Energetic Cashier with 5 years of experience assisting customers in many settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport. Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on any operational or customer challenge. Committed Cashier with 5 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

  • Store opening and closing
  • Customer relations
  • Loss prevention
  • Verbal/written communication
  • Payment processing
  • Merchandising
  • Able to lift 50 pounds
  • Hard-working
  • Employee engagement and motivation
  • Security monitoring
  • Inventory management
  • Money Transfer Systems
  • Opening and closing procedures
  • Training and coaching
  • Punctuality
  • Equipment troubleshooting
  • Customer service
  • Training and mentoring
  • Cash drawer balancing
  • ID verification
  • Merchandise restocking
  • Customer assistance
  • Credit and cash transactions
  • Customer greeting
  • Coin counting
  • Product recommendations
  • Bank deposits
  • Scanner operations
  • Issue resolution
  • Cash management
  • Cash register operation
  • Returns and exchanges
  • Effective customer upselling
Cashiering Team Lead, 06/2016 to Current
Iconma, L.L.C.Hickory, NC,
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Resolved issues with cash registers, card scanners and printers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Maintained work area in clean and neat manner.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Helped customers find specific products, answered questions and offered advice.
  • Prepared special orders for shipment.
  • Greeted customers promptly and responded to questions.
Data Center Operations Technician, 10/2004 to 11/2014
Gila River Health CareGila River Districts, AZ,
    Developed and maintained technical expertise in and binary equipment. Also I operated Pitney Bowes mailroom machinery plus Z fold sorting machines, drill presses, hand tools,gaugeshes, guages and other production equipment.
  • Increased number of resolved job tickets by 95% over previous year.
  • Delivered on-site technical support following Xerox software upgrades plus implementation and worked with managers to suggest product upgrades and changes.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Spearheaded system upgrade project worth 80,000 dollars through on-time, under-budget completion.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Handled large volume of phone calls, chat and emails in support of mainframe and software systems.
  • Reduced workflow downtime by coordinating on-site satellite building repairs.
  • Gave knowledgeable and smooth sales presentations to drive home positive reasons for purchasing health insurance products.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Claims Processor, 03/2003 to 10/2004
StarbucksNiles, IL,
  • Researched medical claims for validity to resolve discrepancies.
  • Coordinated benefits with medical insurance plans and Medicare providers.
  • Verified claim data correctness in preparation for processing.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Kept up-to-date on changes in regulations for deductibles and collections.
  • Gathered and documented evidence to support court proceedings.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Handled all delegated tasks, including typing and indexing claims..
Machine Operator, 09/1997 to 02/2002
Signature Brands FactoryCity, STATE,
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction roadmaps.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using Lotus software.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Adjusted controls to change machine settings, reducing errors of finished products.
  • Prepared assembly lines and work stations for operation to produce coffee products.
Education and Training
Bachelor of Science: Information Technology, Expected in 05/2023
University of Cincinnati - Cincinnati, OH
Associate of Science: Computer And Information Sciences, Expected in 06/1996
gaugeshescolorproductionproducftionCuyahoga Community College - Cleveland, OH
  • Increased team efficiency 90% through implementation of various process improvements.
  • Sold 100 credit cards in 12 months.

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Resume Overview

School Attended

  • University of Cincinnati
  • gaugeshescolorproductionproducftionCuyahoga Community College

Job Titles Held:

  • Cashiering Team Lead
  • Data Center Operations Technician
  • Claims Processor
  • Machine Operator


  • Bachelor of Science
  • Associate of Science

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