Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Head cashier
Quick learner
Opening and closing procedure
Effective customer upselling
Scanner operations
Able to lift 85 pounds
Payment processing
Reliable cashier
Schedule coordination
Equipment troubleshooting
Punctuality
Money Transfer Systems
Verbal/written communication
Security monitoring
Loss prevention
Experience
12/2019 to CurrentCashiering Team LeadBuffalo Wild Wings | Abilene, TX,
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Learned roles of other departments to provide coverage and keep store operational.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Built and maintained productive relationships with employees.
Prepared special orders for shipment.
Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Maintained work area in clean and neat manner.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Complied with cash handling procedures to meet regional cashier variance policy.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Promoted specific item options to drive sales and achieve add-on purchases.
Properly verified customer identification for alcohol or tobacco purchases.
Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Monitored exits for security issues.
Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Managed cashier shifts and breaks.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
01/2011 to CurrentCleanerSelf-employed | City, STATE,
Sanitized frequented areas and equipment using approved supplies.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Performed and documented routine inspection and maintenance activities to meet client expectations.
Promoted building security, locking doors and checking electrical appliances for safety hazards.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Responded to emergency cleaning requests to meet client expectations.
Restocked supplies, replacing toiletries, liners and soaps.
Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
Strengthened building cleanliness by inspecting perimeters, picking up trash and performing [Task].
Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Reduced cleaning time by [Number]% while maintaining company quality standards.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Notified building managers about needed repairs to maintain public safety.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Responded promptly to requests to clean and sanitize areas after accidents.
Used industrial cleaning equipment to quickly complete custodial tasks.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Notified management of structural issues and major repairs.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Used digital timekeeping system to document hours worked each day.
Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
08/2014 to 12/2020The Fresh Grocer Front-End/Non-food Department | City, STATE,
Created successful websites that met requirements for objectives such as load speed and design.
Developed sites to work with Microsoft Edge, Mozilla Firefox and Google Chrome.
Identified UX pain points and provide knowledgeable recommendations for implementing unified user experience.
Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
Maintained strong education in latest technologies, software and hardware products for use in various projects.
Established hosting for each website and completed go-live process by uploading sites to host account.
Created landing pages, dashboards and web applications using [Software] and [Type] and [Type] programming languages.
Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
Designed visual and graphic images to use on multiple platforms.
Built and applied reusable code to other projects to reduce consulting fees and development hours.
Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
Conducted full life-cycle software development in multiple software environments.
Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
Worked extensively with engineering staff to better understand [Type] solutions and benefits to projects.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Delivered expert customer service to all store patrons and assisted with locating desired items.
Oversaw team of [Number] grocery employees with $[Amount] in yearly revenue.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assessed, optimized and elevated operations to target current and expected demands.
Leveraged ERP software to coordinate and enhance inventory delivery.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
Analyzed store's inventory and ordered merchandise and products to keep stock level.
Drove consistent grocery sales with effective merchandising and promotions implementation.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reduced process lags by effectively managing [Number] staff to ensure optimal productivity.
Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
Increased store sales [Number]% by cross-selling complementary items.
Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Education and Training
Expected in 01/2011Associate of Arts | Art Design John Dickerson High School , Wilmington , D.EGPA:
Expected in 01/2010 | ComputersBoy& Girl Club, Wilmington , D.E.GPA:
Expected in 02/2019GED | New Castle Learning Center, Newark , D.E.GPA:
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