Cashiering Team Lead Resume Example
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CASHIERING TEAM LEAD
Summary
Skills
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Experience
Buffalo Wild Wings | Abilene , TXCashiering Team Lead12/2019 - Current
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Built and maintained productive relationships with employees.
- Prepared special orders for shipment.
- Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
- Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Maintained work area in clean and neat manner.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
- Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Monitored exits for security issues.
- Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
- Managed cashier shifts and breaks.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Self-employed | City , STATECleaner01/2011 - Current
- Sanitized frequented areas and equipment using approved supplies.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Promoted building security, locking doors and checking electrical appliances for safety hazards.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Responded to emergency cleaning requests to meet client expectations.
- Restocked supplies, replacing toiletries, liners and soaps.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Strengthened building cleanliness by inspecting perimeters, picking up trash and performing [Task].
- Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Reduced cleaning time by [Number]% while maintaining company quality standards.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
- Notified building managers about needed repairs to maintain public safety.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
- Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Notified management of structural issues and major repairs.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Used digital timekeeping system to document hours worked each day.
- Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
Front-End/Non-food Department | City , STATEThe Fresh Grocer 08/2014 - 12/2020
- Created successful websites that met requirements for objectives such as load speed and design.
- Developed sites to work with Microsoft Edge, Mozilla Firefox and Google Chrome.
- Identified UX pain points and provide knowledgeable recommendations for implementing unified user experience.
- Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
- Maintained strong education in latest technologies, software and hardware products for use in various projects.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Created landing pages, dashboards and web applications using [Software] and [Type] and [Type] programming languages.
- Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
- Designed visual and graphic images to use on multiple platforms.
- Built and applied reusable code to other projects to reduce consulting fees and development hours.
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
- Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
- Conducted full life-cycle software development in multiple software environments.
- Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
- Worked extensively with engineering staff to better understand [Type] solutions and benefits to projects.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Delivered expert customer service to all store patrons and assisted with locating desired items.
- Oversaw team of [Number] grocery employees with $[Amount] in yearly revenue.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
- Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Reduced process lags by effectively managing [Number] staff to ensure optimal productivity.
- Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
- Increased store sales [Number]% by cross-selling complementary items.
- Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Education and Training
John Dickerson High School | City, StateAssociate of Arts in Art Design 01/2011
Boy& Girl Club | City, StateComputers01/2010
New Castle Learning Center | City, StateGED02/2019
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Resume Overview
School Attended
- John Dickerson High School
- Boy& Girl Club
- New Castle Learning Center
Job Titles Held:
- Cashiering Team Lead
- Cleaner
- The Fresh Grocer
Degrees
- Associate of Arts in Art Design
Computers
GED
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