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Cashiering Team Lead Resume Example

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CASHIERING TEAM LEAD
Summary
Skills
  • Head cashier
  • Quick learner
  • Opening and closing procedure
  • Effective customer upselling
  • Scanner operations
  • Able to lift 85 pounds
  • Payment processing
  • Reliable cashier
  • Schedule coordination
  • Equipment troubleshooting
  • Punctuality
  • Money Transfer Systems
  • Verbal/written communication
  • Security monitoring
  • Loss prevention
Experience
The Great Value Market | Wilmington , D.ECashiering Team Lead12/2019 - Current
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Built and maintained productive relationships with employees.
  • Prepared special orders for shipment.
  • Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
  • Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Maintained work area in clean and neat manner.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Monitored exits for security issues.
  • Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Managed cashier shifts and breaks.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Self-employed | Wilmington , D.ECleaner01/2011 - Current
  • Sanitized frequented areas and equipment using approved supplies.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Responded to emergency cleaning requests to meet client expectations.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and performing [Task].
  • Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Reduced cleaning time by [Number]% while maintaining company quality standards.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Notified building managers about needed repairs to maintain public safety.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Notified management of structural issues and major repairs.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Used digital timekeeping system to document hours worked each day.
  • Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
Front-End/Non-food department | Wilmington , D.EThe Fresh Grocer 08/2014 - 12/2020
  • Created successful websites that met requirements for objectives such as load speed and design.
  • Developed sites to work with Microsoft Edge, Mozilla Firefox and Google Chrome.
  • Identified UX pain points and provide knowledgeable recommendations for implementing unified user experience.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
  • Maintained strong education in latest technologies, software and hardware products for use in various projects.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Created landing pages, dashboards and web applications using [Software] and [Type] and [Type] programming languages.
  • Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
  • Designed visual and graphic images to use on multiple platforms.
  • Built and applied reusable code to other projects to reduce consulting fees and development hours.
  • Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
  • Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
  • Conducted full life-cycle software development in multiple software environments.
  • Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
  • Worked extensively with engineering staff to better understand [Type] solutions and benefits to projects.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Delivered expert customer service to all store patrons and assisted with locating desired items.
  • Oversaw team of [Number] grocery employees with $[Amount] in yearly revenue.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reduced process lags by effectively managing [Number] staff to ensure optimal productivity.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
  • Increased store sales [Number]% by cross-selling complementary items.
  • Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Education and Training
John Dickerson High School | Wilmington , D.EAssociate of Arts in Art Design 01/2011
Boy& Girl Club | Wilmington , D.E.Computers01/2010
New Castle Learning Center | Newark , D.E.GED02/2019
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Resume Overview

Companies Worked For:

  • The Great Value Market
  • Self-employed
  • Front-End/Non-food department

School Attended

  • John Dickerson High School
  • Boy& Girl Club
  • New Castle Learning Center

Job Titles Held:

  • Cashiering Team Lead
  • Cleaner
  • The Fresh Grocer

Degrees

  • Associate of Arts in Art Design
    Computers
    GED

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