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Professional Summary
Reliable Cashier Trainer with 3 years of hands-on experience performing opening and closing functions, monitoring cashiers and maintaining checkout and display areas. Proficient in POS system operations paired with in-depth knowledge of retail shrink awareness and loss-prevention initiatives. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in fast-paced, high-volume retail environment.
Flexible Cashier Trainer offering 2-year background training cashiers to meet store standards and goals. Well-versed in handling currency and credit transactions, supervising cashiers and monitoring till cash levels. Dedicated to training all new hires in customer service procedures, POS system operations and proper bagging techniques.
Seasoned kitchen employe well-versed in Knife and Culinaria operations with special skills . Bringing solid money handling, restocking and customer service abilities combined with dedicated nature and expertise in balancing store, customer and associate needs.
Skills
Store opening/closing procedures
Stocking and replenishing
Sales expertise
Product and service sales
Point of sale operation
Interpersonal ability
Till counting
Time management strength
Multi-tasking skill
Opening and closing procedures
Cash Handling
Stock management
Refunds and exchanges
Product knowledge
Cleaning and sanitizing
Basic math skills
Cash drawer management
Inventory management
Store merchandise stocking
Purchase assistance
Payment collection
Security Monitoring
Order taking
Cash register systems
Cash register operation
Product restocking
Drawer management
Identification checks
Customer assistance
Wire Transfers
ServSafe
Safe food handling
Food preservation and storage methods
Preparation techniques
Proficient hearing
Type cuisine familiarity
Excellent work ethic
Plates presentation
Hospital operations
Quality control
Work History
11/2018 to CurrentCashier TrainerFoot Locker | Mission Viejo, CA,
Trained new employees by providing knowledge of specific store tasks, policies and goals.
Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
Managed break board to keep track of breaks for cashiers and front-end employees.
Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
Helped customers complete purchases, locate items and join reward programs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Restocked and organized merchandise in front lanes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Increased customer loyalty and retention.
Assisted customers by answering questions and fulfilling requests.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Received and processed customer payments.
Trained as Job title and provided back-up coverage to provide customers with optimal support.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
11/2018 to CurrentShift ManagerAspen Skiing Company, L.L.C. | Snowmass, CO,
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Tracked receipts, employee hours and inventory movements.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Kept employees operating productively and working on task to meet business and customer needs.
Managed schedules, accepted time off requests and found coverage for short shifts.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Exercised composure under pressure and in escalated customer service scenarios.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Trained back-up associates and led crew members in managing operations of storefront.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Cooperated with coworkers to improve customer experience and manage storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Boosted team productivity and efficiency by leveraging top-notch Skill and Skill abilities.
01/2020 to 04/2021Culinary Intern Miami Lakes Educational Center | City, STATE,
Signed for deliveries, checked items into inventory and stocked goods into proper locations.
Cleaned kitchen areas, including counters, work spaces, shelves, refrigerators and freezers.
Read through recipes and set up all ingredients in advance for Job Title.
Observed Job title and Job title and how each prepared different specialties to gain knowledge in those cooking techniques.
Checked expiration dates, rotated food and removed any items that were no longer usable.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Identified inefficiencies leading to improved productivity.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Prepared and expedited food orders to support waitstaff and other team members.
Suggested actionable improvements to streamline training procedures.
Prepared average of Number menu items per shift.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
Completed research, compiled data, updated spreadsheets and produced timely reports.
Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
Performed administrative duties and staff support tasks.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Achieved management recognition by designing and implementing special project during internship.
Trained in Task and Task to boost operational knowledge and increase support for diverse office needs.
Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Planned, prepared and participated in weekly meetings and events.
Interacted with customers by phone, email or in-person to provide information.
Greeted incoming office visitors, answered questions and directed individuals to office locations.
Searched at library and in scholarly databases to locate necessary information for research projects.
Answered incoming telephone calls, took down messages and provided information.
Delivered clerical support by handling range of routine and special requirements.
Developed business, financial and analytical skills needed for career.
Sorted and organized files, spreadsheets and reports.
Upheld office schedule and calendar to coordinate workflow and meetings.
Developed social media strategy templates for Twitter, Instagram and Facebook.
Collaborated in professional team to solve workflow issues.
Maximized productivity by analyzing protocols and identifying areas for improvement.
Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Restocked office supplies and retrieved files for staff.
Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Contributed to content creation for company website.
Reviewed related literature and conducted investigations to support research efforts.
Worked on projects using knowledge gained in classes to put together recommendations for issues.
Applied extensive experience using Adobe Creative Suite to develop multimedia presentations.
Represented company at industry trade shows and had direct interaction with consumers.
Used Adobe and BlueBeam to archive paper documents electronically, increasing usability and office organization.
Analyzed problems, identified solutions and made decisions.
11/2017 to 09/2018Cashier SpecialistJCPenney | City, STATE,
Increased sales by offering advice on purchases and promoting additional products.
Assisted cashier team with resolving problems and maintaining efficiency.
Helped customers complete purchases, locate items and join reward programs.
Reviewed and resolved differences between accounting information and cash drawer.
Managed special actions such as returns processing and payment reversals for team members.
Answered questions about store policies and addressed customer concerns.
Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of Product or Service.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Education
Expected in 12/2016Bachelor In Sciencen & Letters | High School San Marcos Secundaria , Bluefields Nicaragua , GPA:
Expected in 04/2021Culinary Arts And Hospitality | Culinary ArtsMiami Lakes Educational Center And Technical College, Hialeah, FLGPA:
Certifications
CM - Certified Manager Certification
Serve safe certification
Certified Profesional culinary art and hospitality
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School Attended
San Marcos Secundaria
Miami Lakes Educational Center And Technical College
