Cashier Trainer Resume Example

Welcome new arrival and check inn. Confirmed reservations and confirmed reservations, also indentification.

• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Updated customer accounts with add-on room charges, including minibar use and room service bills.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained transaction security by verifying payment cards against identification.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
• Resolved customer issues quickly and notified superviso, immediately when problems escalated.

• Offered highly skilled and diverse salon services to over 25 daily customers, including cuts, color services and extensions.
• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
• Completed safety training and certifications.
• Sold and promoted hair care products and cosmetics, helping increase salon revenues by 10%.
• Created memorable customer experiences by including special services such as head and neck massages during appointments.
• Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.
• Educated customers on products, including nexus and Paul Michelle's to maximize benefits.
• Performed in-home services for elderly clients unable to travel to salon.
• Used scissors, trimmers, clippers, razors and brushes on over all customers with 99% customer satisfaction rate.
• Permed, relaxed and bleached hair for over 25% customers daily.
• Counted and documented opening and closing cash amounts daily.
• Increased annual revenue by 75 % for 7 consecutive years through effective customer service and inventory management.
• Processed payments by entering sales in register.
• Introduced salon to alternative hair therapies involving natural products to bring in over 50% new clients.
• Maintained regular client list of up to 100% repeat customers while handling walk-in clients daily.
• Offered color swatches to help clients choose desired hair color.
• Designed individualized plans to assist customers in healing damaged or dry hair.
• Distributed business cards outside of salon to generate new business.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase paul mitchell sales by 25%.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Sold and promoted hair care products and cosmetics, helping increase salon revenues by 50%.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Expanded client base by 50% through direct referrals.
• Increased return customers by 90% through cutting, coloring and styling clients' hair with precision.