Seeking a full-time position as a Phone Banker 1 where my previous experience working in a call center environment; excellent sales and customer service would make a positive contribution to this dynamic company.
Adheres to stats, team goals and attendance policies
Provides great interpersonal skills and uses tact, patience and courtesy with all consumers
Able to interact and diffuse distressed customers and provide them with the best resolutions
Proficient in multi-tasking between several computer applications and databases
Extensive knowledge of Microsoft Office programs (Word, Excel and Outlook)
Cashier Associate II Goodwill Store, BoiseMar 2014 to Feb 2015
Fulfilling the company's defined customer experience by maintaining a friendly and customer focused approach "Ten Foot Rule"! Promotes the Easter Seals Goodwill Round -up campaign/upselling Meets and exceeds daily goals Demonstrates strong listening and customer service skills Importance of working in a team environment and demonstrating self-motivation Focuses on keeping a positive attitude Very receptive to coaching and feedback from supervisors and customers Manages, counts, verifies and reconciles daily sales Keeps work area clean by utilizing appropriate cleaning standards Aware of safety hazards and to do hourly floor sweeps Experience in how to accept and receive donations from our community Knowledge of SOP's, importance of staff's safety at all times Maintaining the company's mission of "We create solutions that change lives".
Enjoys working with the individuals in the Community Work program Experience on how to use and demonstrate personal protection equipment Importance of communication between supervisors and other team members when going on breaks or lunches.
Customer Service Representative MaximusSep 2013 to Jun 2014
Managed consumers inquiries with consistency, accuracy and professionalism, displays excellent customer service skills and extensive technical program knowledge Provided basic guidance about health insurance to consumers about their eligibility, plan levels and premium tax credit available Assisted consumers on how to navigate Healthcare.gov's website in regards to log in and password issues Facilitated the conversation by soliciting needed information, clarifies responses, and addresses concerns Met and exceeded Maximus's goals for adherence and call handling time Out of the top 100 Customer Service Representatives, I was ranked number 9, "Toby's Heroes" Worked schedule as established by supervisor to accommodate business hours and project services Followed standard procedures and scripted dialogue to ensure consistency and accuracy Ensured that all data is entered accurately and in a timely manner Provided great interpersonal skills and uses tact, patience and courtesy with all consumers Strictly followed federal guidelines for HIPAA Privacy laws and regulations Subject to performance reviews at least one monitoring evaluation by supervisor once a week Adhered to daily statistics and attendance policy.
Customer Service Representative/Case ManagerJan 2007 to Oct 2011 Policy Studies Inc － Boise, ID
Took high volume of inbound calls and emails from clients for the State of Idaho Child Support Skilled in interacting with clients from all socioeconomically and culturally diverse backgrounds in many different capacities Collected child support monies/payments for the State of Idaho Child Support Communicated with employers to verify employment dates and wage information to ensure their understanding and their obligation of withholding processes and insurance purposes Discussed client status and obtained information pertaining to very personal and confidential issues such as separation, divorce Required to discuss the status and obtain information pertaining to very personal and confidential issues such as separation, divorce, conception, and paternity Demonstrated strong listening, written and verbal communication skills Mentored and supervised staff on proper telephone etiquette to ensure accuracy and positive customer service.
Bachelor of Arts Degree, Liberal Studies1991California State University of Northridge － Northridge, CALiberal Studies
approach, basic, coaching, interpersonal skills, computer applications, credit, client, clients, excellent customer service, Customer Service, customer service skills, databases, insurance, listening, Excel, Microsoft Office programs, Outlook, Word, multi-tasking, performance reviews, policies, processes, safety, sales, SOP, statistics, supervisor, tax, telephone etiquette, typing, verbal communication skills, website, written