Organised worker experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanour. I am a committed and hardworking with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Further more, I pride myself on my friendly and outgoing nature, with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in barista making. More so I am resourceful worker with 5 years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities. I am a proactive Team Member with 4 years of experience in product lines. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about equipment use and repairs.
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- Reviewed and resolved differences between accounting information and cash drawer
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Cleaned and sanitized work areas throughout hours of operation and at close of business
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Suggested additional items and offered samples of weekly promotional items to increase store sales
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Elevated customer loyalty by using strong communication and proactive abilities to resolve customer problems
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Supported store manager with recruiting, interviewing and hiring baristas
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning
- Properly cleaned all equipment, including deep fryer and burger station and sanitised counters to avoid illness
- Prepared and maintained drink stations throughout catering events
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
- Worked multi-course dinners with pre-plated foods
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Member of Notre Dame nursing association
- OSHA certification: Food Handling
- SafeServ certification: Food Handling
- OSHA certification: HACCP Certification
- Manual handling certification
- National police clearance
- RSA certification
- First aid and CPR certification
- Hand hygiene certification
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School Attended
- University Of Notre Dame
Job Titles Held:
- Cashier and Bar Runner
- Food Service Team Member
- Barista
- Catering Server
Degrees
- Bachelor of Nursing
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