case manager social services worker resume example with 14+ years of experience
Jessica Claire
A
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
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Experience
Case Manager/Social Services Worker, 08/2017 - 05/2018
Bank Ozk – Hot Springs Village, AR
Bank Ozk – Hot Springs Village, AR
- Maintained lists of resources helpful to clients.
- Developed workable solutions for recurring problems for individuals and families.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
- Completed rental and other housing assistance applications for program participants. Entered assessments, guest data and progress notes into centralized data collection system.
- Collaborated with team members to identify and accomplish agency objectives.
Fraud Analyst, 04/2014 - 08/2015
T-Roc – Lexington, SC
T-Roc – Lexington, SC
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Store Manager, 02/2002 - 10/2012
Catherine's Plus Sizes – City, STATE
Catherine's Plus Sizes – City, STATE
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Created engaging merchandise presentations to motivate impulse purchases.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Contributed to merchandising ideas at team meetings to increase sales.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Established membership loyalty implementing rewards program to drive client retention.
- Reduced shrinkage through proactive inventory management and security-driven approaches.
- Increased store sales by cross-selling complementary items.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Prepared annual budget by scheduling expenditures, analyzing variances and initiating corrective actions.
- Boosted company sales by developing and implementing strategic marketing approaches.
Correspondence Advisor, 08/1999 - 02/2001
Chase Card Services – City, STATE
Chase Card Services – City, STATE
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Responded to concerns with definitive and insightful answers.
- Coordinated implementation of new technological tools to improve data gathering and trend tracking.
- Helped resolve problems by addressing problems analytically and with real-world data.
- Conducted workshops to share new information with groups and stakeholders.
- Authored well-researched papers defining problems and possible solutions.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Promoted business to increase customer base and grow revenue.
- Devised business plan and identified target customers.
- Took advantage of gaps in market and reached out to potential new clients.
Education and Training
MPA (Master of Public Administration): Nonprofit Management, Expected in 02/2020
University of Phoenix - Tempe, AZ
University of Phoenix - Tempe, AZ
- Completed coursework in Child and Family , Electronic Health Records.
Bachelor of Science: Human Services/Concentration in Family Service , Expected in 08/2015
University of Phoenix - Tempe, AZ
University of Phoenix - Tempe, AZ
Associate of Arts: Health Care Administration, Expected in 08/2015
University of Phoenix - Tempe, AZ
University of Phoenix - Tempe, AZ
Certifications
Family and Child Service Certificate, 06/04/2018
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Resume Overview
School Attended
- University of Phoenix
- University of Phoenix
- University of Phoenix
Job Titles Held:
- Case Manager/Social Services Worker
- Fraud Analyst
- Retail Store Manager
- Correspondence Advisor
Degrees
- MPA (Master of Public Administration)
- Bachelor of Science
- Associate of Arts
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