case manager sep resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Candidate seeking a challenging and rewarding position which utilizes my talents and abilities. Ethical and dedicated individual who functions well in groups or independently. Detail oriented, professional, and proficient. One who takes pride in a job well done.
  • Case management of up to 100 cases in social services & youth treatment fields.  Including: Documentation, mandatory reporting for at risk individuals, keeping pertinent parties updated regarding cases.
  • Former paralegal ('00-'03) with Colorado Legal Services where this candidate represented clients in social security disability hearings as allowed by CO state law and won favorable decisions in every hearing.
  • Professional interactions with private and public sectors, including public speaking.
  • Volunteer work with various organizations like The Domestic Violence Task Force and Habitat for Humanity.
  • Working independently and being responsible for own cases.  Including self checks.
Graduated Suma Cum Laude from Pueblo Community College.
Consistently on Dean's or President's list for high GPAs at PCC and Colorado State University-Pueblo.
Multiple instances of recognition for being an employee who helps others and performs well in job duties.
Served many youth program participants who went on to earn high school diplomas or GEDs.
Delivered services that resulted in 100% of assigned clients remaining eligible for housing during tenure.

Case Manager SEP, 2012 to 03/2016
Martin Memorial Health Systems, Inc.Stuart, FL,
Internal promotion to Single Entry Point.  Case load of over 100 clients and was responsible for own case load.  Job consisted of assisting the elderly and disabled with in home health care and Medicaid eligibility, as well as nursing home placement.  Assessing on quarterly basis to determine continued eligibility and providing options to clients who were no longer eligible.  Reporting instances of suspected neglect and/or abuse to Adult Protective Services.  Worked well independently with little oversight with exception to odd situations, etc.  Responsible for tracking and meeting deadlines on all cases, appeals, documentation and maintaining HIPPA regulations. 
Department of Social Services-DSS Tech, 08/2010 to 2012
Geo Group Inc.Johnson City, TN,
Technician in Child Support Enforcement department.  Managed a case load A-F of client's needing assistance in getting their child support.  Calling absent parents and discussing options for collection, documentation, protecting confidentiality with access to multiple organizations like DMV, Employment records, etc., was consistently in top three for collections due to my ability to talk to parents in a respectful manner and helping them find ways to get current. 
Case Manager, 09/2008 to 08/2010
Austin Independent School DistrictAustin, TX,
  • Promotion within that allowed more in depth involvement with youth and their cases.
  • Case load average of 16-21 youth.
  • Working with Case Workers (DSS), Client Managers (DYC), Probation Officers, Attorneys (GALs), and parents as a team to develop and incorporate the best treatment for each individual youth.
  • In charge of setting up meetings and updating all parties as to youth's status at least once a week.
  • Notifying parents and pertinent team members of incident reports, investigations, staff accountability not to harm, transporting youth to necessary appointments, updating judges and youth's team in court as to how youth is progressing in treatment, ensuring youth has proper food, clothing, medical and educational needs are being met.
  • Time management of numerous responsibilities and challenging situations on a daily basis, had to be able to adjust with things that "popped up."
  • Training new case managers recently hired.
Life Skills Worker I, 2008 to 09/2008
Scientific GamesCedar Falls, IA,
  • In charge of up to 18 youth in a pod setting ensuring safe environment and daily routines.
  • Educating and instructing youth regarding negative/harmful behaviors and how to change patterns, teaching them accountability, transporting youth to appointments, conflict management, mild counseling, etc.
Accounting Tech I, 10/2006 to 10/2007
WestaffCity, STATE,
  • Temp position.  Placed at Colorado Mental Health Institute-Finance/Patient Accounts department.
  • Assisted with Medicare billing, report audits, spreadsheet reconciliation, research, etc.
Assembly Tech I, 06/2016 to 08/2016
Remedy Intelligent StaffingCity, STATE,
  • Temporary summer position with Trane assembling small air coolers.
  • Work with hydraulic powered tools, painting with spray gun, etc.
Bachelor of Arts: Sociology with minor in Anthropology, Expected in 2007 to Colorado State University - Pueblo, CO
GPA: Dean's List Fall 2005/Fall 2007 *3.474 cum GPA
Sociology Anthropology Dean's List Fall 2005/Fall 2007 *3.474 cum GPA
: Soiology and Anthropology, Expected in 2005 to Pueblo Community College - Pueblo, CO
GPA: GPA: 3.855 President's List
Graduated Suma Cum Laude GPA: 3.855
: Classes for getting real estate license, Expected in 1995 to Jones Real Estate Colleges - Colorado Springs, CO
: Courses in Business Management, interpersonal comm, and math, Expected in 1995 to Eastern New Mexico University - Roswell, NM
GPA: GPA: 4.0
GPA: 4.0
: Business Management & Psychology , Expected in 1988 to Central Wyoming College - Riverton, WY
Type 60 wpm; proficient with Microsoft Office 7,8, & 10; Dictaphone, filing, telephone, copy/fax machines, familiar with legal reports and terminology, public speaking and presentations, event organizing, conflict management, time management/scheduling, case management, visiting clients in their homes, assessing clients, documentation for various entities including Adult Protection Services-worked closely with them.

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Resume Overview

School Attended

  • Colorado State University
  • Pueblo Community College
  • Jones Real Estate Colleges
  • Eastern New Mexico University
  • Central Wyoming College

Job Titles Held:

  • Case Manager SEP
  • Department of Social Services-DSS Tech
  • Case Manager
  • Life Skills Worker I
  • Accounting Tech I
  • Assembly Tech I


  • Bachelor of Arts

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