Objective: An experienced professional looking to obtain a position within a challenging and rewarding environment that affords me the ability to fully utilize my background and skills while fostering my professional development and skill sets. My professionalism and ability to handle large workloads allow me to provide superior results on a timely basis.
Analytical problem solver Multi-Tasker Outstanding Listening skills Exceptional Communication Skills
Case Manager, QIDP07/2011
to Current Countryside Association QIDP – Waukegan,
Serve as an advocate for people with disabilities, mindful of their rights.
Coordinate the interdisciplinary team process for: assessment, program planning goal development, implementation and regular review.
Conduct pre-staffing meetings with individuals/guardians, in regard to accomplishments, program delivery and determination of who will be at the next staffing and when it will be held.
Provide written record of these meetings.
Ensure individuals have supports and are linked with resources: Office of Rehabilitation Services, Transportation providers, Social Security, Medicaid, etc.
Conduct monthly reviews of individual's status in relation to the plan; provide needed adjustments or supports.
Document in case record.
Assist persons served as needed with daily personal hygiene needs including use of the restroom, hand washing, dietary needs, accidents, seizures, etc.
Engage in physical activities requires for the implementation of Non-Violent Crisis Intervention techniques (CPI), CPR, and First Aid.
to 01/2010 Boys & Girls Club of Lake County – Waukegan,
Provided monthly reports detailing parent involvement, adult volunteer performance, monitor visitors of minors, and community service hours Registered new members and participants in their club orientation process Promoted and display individual empowerment and guidance to members and their families Promoted and stimulate program participation amongst minors Demonstrated and promote member safety guidelines Assisted in the preparation of daily lesson/activity plans Ensured appropriate appearance is met and kept for all members Assisted supervisors in identifying and resolving problem incidents Transported children to off campus sites while obeying laws, regulations, & rules of expected conduct Assisted members with disabilities, including individuals with autism in case management, engaged in recreational activities, and taught leadership programs First Aid/CPR Certified.
Customer Service Representative07/2004
to 10/2005 OM5 & Daystar – Northfield,
Maintained inventory of all office supplies, materials, and equipment needed for processing job orders Ordered supplies for stock Procured information and materials needed to process orders Altered production schedules Contracted services with outside vendors Professionally interacted with customers to provide answers to inquiries regarding company products/and services Assisted supervisors with identifying and problem solving situations.
to 05/2003 Omnicell – Waukegan,
Maintained office efficiency Performed clerical tasks such as answer multiple phone lines, utilize fax & copy machines, etc.
Purchased office supplies Maintained office equipment inventory Maintained and schedule appointments Screened/monitored visitors Prepared internal correspondence and memos Maintained company filing systems Maintained system databases.
Associate of Arts: General Studies2004College of Lake County-
Bachelor of Arts: Human Development2010North Park University-
DSP (Direrct Support Person) QIDP (Qualified Intellectual Disability Professional)