Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance.

  • Systems implementation
  • Project development and lifecycle
  • Performance improvements
  • Multi-unit operations management
  • Workforce training
  • Work flow planning
  • Document management
  • Safety protocol
  • Client rapport
  • Quality assurance and control
  • Project management
Case Manager /Project Manager, 07/2019 to Current
PanjivaBoulder, CO,
  • Defined project plans and timelines, managed workflow of incoming clients intake from homelessness to secure housing or shelter and managed volunteers on community outreach. Manage and work with other team members to achieve completion of deadlines on or before schedule.
  • Updated and managed several project databases Including HMIS
  • Created project plans with established timelines for various fundraising opportunities for the organization, which included raising funds for annual gala, toy drives, school backpack drives, and North Texas Giving Day.
  • Create and manage video and photo content for social media platforms.
  • Acts as a housing navigator for those experiencing housing insecurities, by locating housing and housing resources.
  • Offer first aid mental health counseling, grief counseling, parenting skills, and life skills.
Peer Group Counselor/Volunteer Coordinator/Advocate, 10/2010 to Current
Healing Hearts CenterCity, STATE,
  • Enhanced volunteer performance through incentivized goals.
  • Matched volunteers to appropriate opportunities by conducting skills-based assessments.
  • Selected, trained and mentored over 50 volunteers.
  • Oversaw volunteer logistics, including schedule, inventory and transportation management.
  • Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
  • Represented volunteers and advocated volunteer program at company-wide meetings.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Advocated on behalf our clients ie. women in domestic violence in court.
  • Help with the needs of the shelter including transportation for the residents in the shelter.
  • Provided skills for writing resumes, coordinating job interviews, accessing online job applications, and housing information.
  • Involved in the planning of fundraising and planning of annual gala Which included securing guest speakers and locations.
  • Responsible for training college interns who served in the shelter and as counselors.
  • Responded to hotline calls, offering assistance and support information after assessing needs.
EEO/MSPB Representative/Advocate Supervisor, 07/2010 to Current
Smith EEO Consulting FirmCity, STATE,
  • Met with supervisor every weekly to discuss case challenges and brainstorm issue resolution strategies.
  • Professionally worked with members of press, judiciary and complainant employers.
  • Skilled in working with victims of workplace discrimination to deal with emotional and financial impacts.
  • Identified appropriate community resources and provided referrals for services.
  • Informed complainants/employees about legal processes and timelines.
  • Completed reports, paperwork and documentation accurately and on time.
  • Updated case files to reflect court changes, maintaining confidentiality and accuracy.
  • Built trust and rapport with complainant/employees by remaining calm and compassionate in variety of situations.
  • Built trust and rapport with clients by delivering information on court services and supporting client decision making.
  • Participated in weekly meetings to help clients prioritize actions and establish short- and long-term goals related to their case/ issue.
  • Attended hearings with clients to provide emotional support.

Team Lead, 03/2001 to Current
United MegacareCity, STATE,
  • Monitored team progress and enforced deadlines.
  • Directed and led volunteers, supervising activities to drive productivity and efficiency.
  • Serve in community outreaches, everything from cleaning up communities to serving the homeless.
  • Serve in international missions, food distributions, toy drives, clothing distributions, teaching, medical support, and family support.
  • Serve the elderly in the "Widows Project" distributing snacks and visiting them in their homes.
  • Serve in the warehouse sorting and distributing clothing and household goods.
  • Serve in supporting blood drives through Carter Blood Care
  • Serve and lead volunteers to serve and help in various homeless shelters in the Dallas/ Fort Worth metroplex.
  • Served as an advocate for women in domestic violence
  • Currently serving as a Community Life Coach
  • Serving as a lead in our Parent Cafe giving parents a safe space to discuss hard topics.
  • Served in our Hunger Projects to help support feeding families all over the world.
Education and Training
MBA: Business Administration And Management, Expected in 02/2007
Colorado Technical University - Colorado Springs, CO
Associate of Applied Science: Aerospace Engineering Technologies, Expected in 05/1987
University of Houston - Houston, TX
Bachelor of Science: Engineering Technology, Expected in 06/1983
DeVry University - Irving, TX,

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School Attended

  • Colorado Technical University
  • University of Houston
  • DeVry University

Job Titles Held:

  • Case Manager /Project Manager
  • Peer Group Counselor/Volunteer Coordinator/Advocate
  • EEO/MSPB Representative/Advocate Supervisor
  • Team Lead


  • MBA
  • Associate of Applied Science
  • Bachelor of Science

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