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Case Manager/Parent Navigator Resume Example

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CASE MANAGER/PARENT NAVIGATOR
Professional Summary

Experienced professional Veteran with diverse industry experience in Network Marketing, M.I.S. Administration, Data

Entry, Insurance, Writing, and Project Management.

Core Qualifications
  • Reported directly to CIO as MIS liason between administration, hospital staff, and vendors
  • Researched and compiled daily operation reports and patient statistical data for CIO, CFO, physicians, and staff

  • Compiled clinical budget analysis for hospital business offices

  • Assisted Helpdesk personnel by assuming coverage per diem

  • Proficiency in all areas of Microsoft Office Suite

  • Collaborated with multidisciplinary team members, working closely with physicians, nurses, technicians and therapists to formulate, implement and modify MIS protocol

  • Assisted in the monitoring and reporting on website traffic and performance

  • Troubleshooted and resolved web application issues escalated from customer support and other departments

  • Assisted with payroll preparation and entered data into cumulative payroll document

  • Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase

  • Prepared and presented technical proposals for clients
  • Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies

  • Created official company page on various social media platforms to facilitate interaction with customers

  • Fact checking
  • WordPress
  • Brand communications
  • Strong communication skills
  • Self motivated
  • Team player
  • Public speaking
  • Multitasking
Experience
Case Manager/Parent Navigator Current FAVOR, Inc. Norwich, CT
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
  • Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Evaluated and addressed individual client needs and concerns.
  • Educated residents and their families regarding other community resources.
  • Developed workable solutions for recurring problems for individuals and families.
  • Managed caseloads and acted as an advocate for client rights.
  • Provided mental health support to homeless clients, and connected them with community resources.
  • Worked with severely mentally ill adults, the homeless and dually-diagnosed.
Certified Trainer 08/2014 to 02/2016 FAVOR, Inc STATE CERTIFIED TRAINER NOC-AOT Weathersfield, CT

I am contracted through a state advocacy agency for the State of Connecticut Network of Care Transformation (known as "Connect") federal grant.

Our mission is to build family leadership and community mobilization for the well being of children, youth, and families.

I work collaboratively with a team of certified advocates across the state to coordinate on site family and youth advocacy training.

Voting member of the Advisory Council, and Family Advisory Board member for DCF Region 3.

I bring the voices and stories of families to the Advisory Council of the State of Connecticut Department of Children and Families.

It is my responsibility to mediate, mentor, and advocate for families impacted by the actions of the Department, specifically focused on children and families in need of Mental Health Services.
Dental Specialist 01/1991 to 04/1999 United States Army Fort Stewart, GA

I served in the United States Army, spending two years active duty, serving in the Army Reserve until 1999.

My primary duties were to assist Army dentists chair side using four handed dentistry in a clinical setting, and perform a variety of administrative tasks as assigned by my Commanding Officer.
Accomplishments

I currently write and apply for grant money to build an accessible playground in Plainfield, CT.

I am also theCorporate Account Manager for this project.

Daily activities can include meeting with ARC business staff, marketing, web development, grant writing, phone calls to various businesses, and community engagement.

This position also requires knowledge and use of data compilation and analysis.I have worked closely with the advisory board and project management to increase funding through grant writing, fund raising, and corporate partnerships.

Education
High School Diploma Jun 1988 Ledyard High School Ledyard, CT
Harvard University School of Extension Cambridge, MA GPA: GPA: 3.0 GPA in Physics, Chemistry, and Expository Writing.

My time at Harvard University was a life changing experience. Unsure of which direction I would take my career, I chose to challenge myself and fulfill credits in the physical sciences and writing. I hold a 3.0 GPA in Physics, Chemistry, and Expository Writing.
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Skills
administrative, Army, budget, Citrix, cost analysis, Council, Counselor, dentistry, direction I, Harvard, leadership, Mainframe, mediate, Mental Health, mentor, Network, phone system, presentations, scheduling, stories
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Resume Overview

Companies Worked For:

  • FAVOR, Inc.
  • FAVOR, Inc STATE CERTIFIED TRAINER NOC-AOT
  • United States Army

School Attended

  • Ledyard High School
  • Harvard University School of Extension

Job Titles Held:

  • Case Manager/Parent Navigator
  • Certified Trainer
  • Dental Specialist

Degrees

  • High School Diploma Jun 1988
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