case manager network services specialist resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Knowledgeable Case Manager experienced in coordinating cases for field investigators. Proactive and resourceful with strong knowledge of field investigators roles and responsibilities. Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents.

  • Staff Management
  • Staff Training
  • Patient Assessments
  • Conflict Resolution
  • Community Resources
  • Patient Intervention
  • Crisis Intervention
  • Data Entry and Analysis
  • Case Planning and Management
Work History
10/2022 to Current
Case-manager/ Network Services Specialist Ohioguidestone Sandusky, OH,
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients.
  • Collected and distributed messages to field investigators and territory managers to support open communication and high customer service.
  • Operated in full compliance with Florida laws covering interactions with individuals, records searches and allowable surveillance techniques.
  • Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and investigators and maintained effective lines of communication.

10/2022 to Current
Youth Care Specialist Common Spirit Corning, IA,
  • Evaluated needs of youth and outlined measures to address.
  • Completed clear and concise documentation of youth behavior and actions.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.
  • Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Assisted youth with obtaining resources such as food, clothing, shelter and employment oppertunities.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Provided education on mental health topics and resources to clients.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
11/2021 to 09/2022
Scheduling Coordinator Department Of Defense Texarkana, TX,
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with medical coding and billing tasks.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
11/2011 to 12/2021
Personnel Specialist U.S Navy City, STATE,
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives and business goals.
  • Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Administered employee health, dental, FSA and disability benefits and worked with broker to research and recommend options and oversee open enrollment.
  • Completed inspections and any basic repair need to uphold strict performance standards.
  • Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
Expected in 06/2023 to to
Master of Arts: Criminal Justice
American Public University System - Charles Town, WV
Expected in 04/2022 to to
Bachelor of Arts: Criminal Justice
American Public University System - Charles Town, WV

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Resume Overview

School Attended

  • American Public University System
  • American Public University System

Job Titles Held:

  • Case-manager/ Network Services Specialist
  • Youth Care Specialist
  • Scheduling Coordinator
  • Personnel Specialist


  • Master of Arts
  • Bachelor of Arts

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