case manager member advocate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Excellent team player and community builder
  • Self-motivated
  • Experience in inpatient psychiatric setting
  • Ability to maintain required clinical records
  • Experience with diverse populations
  • Experience with substance use and mental health
  • Experience working with adolescents and adults
  • Child Welfare
  • Verbal and written communication
  • Writing case reports
  • Crisis Situations
  • Court Testifying
  • Abuse and Neglect Reporting
  • Family Reunification
  • Social Determinants of Health
Work History
04/2021 to Current
Child Welfare Social Worker II-Permanency Planning Nascentia Health , , Charlotte, NC
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Completed home welfare checks to align with state and program guidelines.
  • Court testifying
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Organized activities for birth parents and in-home support counselors.
  • Reviews case actions.
  • Interprets and clarifies program policies and procedures and assists with difficult and controversial cases
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
09/2018 to 04/2021
Senior Case Manager - Housing Specialist Martin Memorial Health Systems, Inc. , , Brooklyn, NY
  • Manage caseload load of 50 clients
  • Conduct Individual Care Plan (ICP) meetings
  • Conduct fieldwork to client's homes and other provider settings as needed.
  • Responsible for serving as a liaison/connector between the patient, care team, and the community.
  • Assisted with bridging conversations with patients and remove barriers that prevent them from accessing health and social services.
  • Conducts telephonic and/or face-to-face outreach to target team members for appointment scheduling, social determinant of health needs assessment, and care gap closure.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Submitted housing applications for homeless members
  • Support Transitions of care
  • Keep members out of hospital by supporting regular visits to their primary physician
  • Provide member education regarding substance abuse and mental health
  • Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
  • Maintain documentation and update care plans at specific time intervals or as needed electronic medical records system
  • Conduct extensive outreach to clients that are lost to follow up.
  • Ensure clients follow up and receive all of care services recommended by healthcare providers.
  • Electronically track specialty medical, behavioral, and support service referrals made for clients
  • Created Independent living plans to assist members with accomplishing goals.
  • Built safety plans to lower risk of crisis
  • Assisted with processing patient admissions, transfers and discharges.
  • Provided concierge service to assist patients and families and direct them to available resources.
09/2017 to 08/2018
Senior Case Manager Services For The Underserved , , New York, NY
  • Manage case load of 70 clients or more
  • Conduct field visits
  • Effectively housed members experiencing homelessness.
  • Experience in working with HIV clients
  • Guided chronically ill patients through health homes care system by assisting with access issues, tracking interventions and outcomes
  • Communicate effectively with caregivers, clients, families, and other parties
  • Manage all client schedules, ensuring care plans are being met
  • Maintain accurate client documentation
  • Maintain compliance with all legal and company requirements at all times
  • Support caregivers, clients, and families by providing accurate information
  • See that all measures are taken to protect client privacy and dignity
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Maximized preventative care utilization to reduce hospitalization.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
08/2014 to 08/2017
Case Manager Company Name , ,
  • Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services
  • Carry case load of 40 clients or more Work out of multiple sites as assigned; make home and field visit meetings regularly and consistently with clients as per contract
  • Conduct psycho-social Provide and/or assure that each case assigned receives regular visits and contact as needed
  • Establish and maintain case records including completing progress notes
  • Ensure all relevant case related information is input into case files and corresponding databases
  • Advocate on behalf of program participants to ensure clients receive work support services such as tax credits, rental assistance, food stamps, Medicaid, subsidized childcare
  • Provide guidance to clients in dealing with housing-related issues including developing list of reliable landlords/brokers for the purpose of finding affordable housing
  • Worked with different disciplines to provide cohesive care to patients
  • Assisted with intervention plan by coordinating resources from diverse providers
  • Conducted new employee orientation to foster positive attitude toward organizational objectives
Expected in to to
Bachelor of Arts: Health Studies
Walden University - Minneapolis, MN
Expected in 06/2024 to to
Master of Science: Public Health
Walden University - Minneapolis, MN

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Resume Overview

School Attended

  • Walden University
  • Walden University

Job Titles Held:

  • Child Welfare Social Worker II-Permanency Planning
  • Senior Case Manager - Housing Specialist
  • Senior Case Manager
  • Case Manager


  • Bachelor of Arts
  • Master of Science

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