case manager intake coordinator resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile and dependable, with expertise in sensitive environments. Hardworking and dedicated to top outcomes. Excellent time management, multitasking, and communication abilities. An Intelligent, enthusiastic professional with 7 years of experience in trauma-informed care.

Hardworking and passionate with strong organizational skills ready to help the team achieve goals. Willingness to expand outside of job duties and provide support where it's needed.

Events Experience
  • I have experience with planning and executing events for treatment facilities with work in the community such as, volunteer work in homeless shelters, organizing baseball teams and events with other treatment centers.
  • I have experience with church events when planning for large dinner and activities for youth and adults. this included communicating and delegating with 10 other individual contributers. I was able to execute the setting of 30 tables with decorations and table ware settings, along with brainstorming activities.
  • I have experience in helping as a team lead for events at Saprea by holding information meetings, keeping a line of communication through Teams, assisting with placement of tables for guests, assigning guest to table host staff, keeping a line of communication with others over the even for changes and last minute updates. Having the ability to be flexible and help where needed. I have assisted with take down of events.
  • Group Dynamics
  • Case management
  • Resource referrals
  • Documentation proficiency
  • Interdisciplinary collaboration
  • Trauma informed communication
  • Approaches in conflict resolution
  • Computer Proficiency and Microsoft Office, Keap, Excel and other clinical software's.
  • Strong Communication
  • Organization and time management
  • Leadership
  • Client needs assessment
Work History
07/2017 to Current Case Manager/Intake Coordinator The Younique Fondation | City, STATE,
  • As a Night Case Manager, I assisted with the needs of individual participants and coordinated responses to staff involved.
  • Provided support for participants through the night by talking them through fears and feeling uncomfortable. Assisted with getting medications and doing hourly check-in with the other Night Case Manager.
  • Providing support to participants when they were dealing with challenging circumstances through the night.
  • Cleaning, stocking and giving clear instruction to morning Case Manager and therapists of how the participants did though the night.
  • Trained caseworkers on job duties with effective delivery of resources and culture.
  • As an intake coordinator, I Implemented new initiatives and procedures to increase the safety of each participant at the retreat.
  • Consulted with clinicians to devise and manage care plans before and after for participants.
  • Help future Participants through the application process by providing trauma-sensitive support on phone calls and sending resources through emails
  • Assisting in providing email and text message support for participant's
  • Assisting in implementing new software and testing.
  • Assisting in writing processes and guidelines.
  • Providing support to my team during transitions by expanding my workload and organizing my time. I was able to organize and take on other job responsibility's until our team was able to hire another Intake coordinator and clinical therapist.
  • I assist in gather retreat information for executive members.
05/2015 to 07/2017 Customer Service Representative/Team Lead Younique Products | City, STATE,
  • As a customer service representative, I maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. This involved suggestions to management on how we can create better conversation with our customers.
  • Attracted potential customers by answering Product questions and suggesting information about other products and services we offered.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Resolved product or service problems by clarifying customer's complaints, determining the cause of the problem, and selecting the best solution to solve the concern
  • Resolved concerns over the phone with customers daily.
  • As a Team Lead, I trained my team and others teams customer service needs. This involved me listening in on customer service calls and giving feedback and training. Customer service employees were able to listen to my calls as well and give me feedback.
  • Managed a team of 6 in developing customer service skills. Increased efficiency and performance by monitoring team member productivity and offering one on one support each Friday for the needs of my team.
02/2014 to 08/2016 Intake Director/Case Manager Alipne Recovery Lodge | City, STATE,
  • As the director, I spent time building relationships with interventionists across in the U.S In order to find the best programs for individuals seeking treatment. This included follow up conversations, arranging travel for interventionists to observe our program and meet our owners, along with with ensuring our facility was inline with what the client was looking for. I also contacted local agencies to keep our client numbers up to date for waiting lists.
  • I handled all paperwork for incoming client, created files, medication lists, and person item sections for each client.
  • As a case manager, I handled all incoming calls 24 hours a day from family members and individuals seeking further information and treatment.
  • Success working within tight deadlines getting clients to court hearings, health and dental exams, meetings with probation officers, and family therapy.
  • Improved operations through research, attending meetings, and networking. This helped me create better communication with management and staff for incoming clients.
  • I had the opportunity to facilitate group lessons for the clients on many different topics relating to their treatment needs. I also assisted in helping clients goal set for their future needs in school and housing.
Expected in 05/2002 to to High School Diploma | Spanish Fork High School, Spanish Fork, UT GPA:

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Resume Overview

School Attended

  • Spanish Fork High School

Job Titles Held:

  • Case Manager/Intake Coordinator
  • Customer Service Representative/Team Lead
  • Intake Director/Case Manager


  • High School Diploma

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