case manager ii resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Licensed Social Worker with strong background in the Medical Social Work field. Background includes 10 years as a Medical Social Worker/Case Manager in an acute care hospital, Inpatient Rehab (IRF) and Skilled Nursing Facility (SNF). Experience in Trauma, Med/Surg, Orthopedics, Gerontology, OB/GYN, Pediatrics, ER and Suicide Team. Compassionate, empathetic professional dedicated to providing exceptional care and implementing effective treatment plans for diverse client populations. Detail oriented with superior interpersonal skills.
Experience
Case Manager II, 11/2015 to Current Christiana Care Health System – Newark, DE,
Serve as a key member of the interdisciplinary team and actively manage and direct resource utilization to achieve the highest quality outcomes during a patient's rehabilitation experience
Facilitate timely communication regarding the patient's care, establishes and monitors the discharge plan implementation while identifying and addressing a patient's psychosocial and support systems issues
Manages information to effectively oversee health care delivery and facilitate interdisciplinary plan of care decisions
Oversees the effective coordination of services and manages issues in the following main areas: admission and discharge, team conference and interdisciplinary plan of care communication, patient and family education, payor relations and total fiscal management
Performs ongoing utilization review and acts as a liaison to the payor while assuring that cost effective treatment is provided by the team
Medical Social Worker, 08/2013 to 11/2015 Allina Health Systems – Coon Rapids, MN,
Collaborated with a multi-disciplinary team to interview hospital patients and their families to coordinate and plan for discharge needs Arranged pre-discharge team meetings with multi-disciplinary team, insurance company, and patient/family to insure a smooth recovery and safe discharge plan
Assessed and wrote treatment plans and daily progress notes for patients assigned to caseload
Conducted crisis counseling sessions
Partnered with clinical psychologist to draft treatment and discharge plans for at risk patients
Referred patients to outside social service providers to address psychiatric and personal issues
Build positive rapport with multi-disciplinary hospital team and outside referral sources including Home Health Care, Long Term Acute Care Facilities (LTAC), Acute Rehab Facilities, Skilled Nursing Facilities & Hospice Agencies
Facilitated transfer of acute care patients according to discharge plan. Referred patients to mental health resources in the community for further services
Communicated regularly with family members and significant others during the treatment process
Collaborated with social work team to expand knowledge of cultural, religious, and ethnic groups
Guided family members to outside support options to help them cope during times of increased stress
Medical Social Worker, to Allina Health Systems – Shakopee, MN,
Performed comprehensive assessment of the psychosocial needs of assigned patients; involving patient & family with the plan of care in collaboration with the interdisciplinary team
Assessed patients discharge needs and facilitated the services necessary to meet identified needs
Performed home health referrals, intermediate care and skilled nursing facility referrals, assisted patients with medication acquisition, facilitated follow-up appointments and arranged discharge transportation
Worked in collaboration of the interdisciplinary team to develop, implement, evaluate, and revise as needed a discharge plan to insure the safety of the patient upon discharge
Facilitated patient throughout care with a focus on quality outcomes and an efficient transition between levels of care
Actively sought ways to control costs without compromising patient safety, quality of care or the services delivered
Education
BACHELORS OF SCIENCE: Social Work, Expected in 2000 to Saginaw Valley State University - Saginaw, MI GPA:
Graduated magna cum laude
Professional development completed in Gerontology
Internship at Acute Care Hospital, volunteered additional 20 hours week to develop further clinical skills.
Certifications
Certified Case Manager ( CCM) 9/1/2017. Certification # 4233820
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Accomplishments
Employee of The Year - Encompass Health Hospital of Round Rock 2019
2015 ICARE Hospital Wide Award Recipient for exemplifying value of excellence.
2014 ICARE Hospital Wide Award Recipient for exemplifying value of compassion.
Social Work Lead of Interdisciplinary Suicide Assessment Team which incorporated a multi-disciplinary team approach and extensive training of clinical evaluation, support services and discharge planning.
Identified among peer group to provide supervision of Social Work Interns
Selected by Physician Surgical Team to provide exclusive social work services to bariatric surgery population.
Highlights
Result Driven Key Quality Indicators
2019 - 84.08% Community Discharges/ 5.59% SNF
Superior Customer Service
Strong Clinical Collaboration with Encompass Home Health
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