Case Manager Ii resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Licensed Social Worker with strong background in the Medical Social Work field. Background includes 10 years as a Medical Social Worker/Case Manager in an acute care hospital, Inpatient Rehab (IRF) and Skilled Nursing Facility (SNF). Experience in Trauma, Med/Surg, Orthopedics, Gerontology, OB/GYN, Pediatrics, ER and Suicide Team. Compassionate, empathetic professional dedicated to providing exceptional care and implementing effective treatment plans for diverse client populations. Detail oriented with superior interpersonal skills.

Case Manager II, 11/2015 to Current
Christiana Care Health SystemNewark, DE,
  • Serve as a key member of the interdisciplinary team and actively manage and direct resource utilization to achieve the highest quality outcomes during a patient's rehabilitation experience
  • Facilitate timely communication regarding the patient's care, establishes and monitors the discharge plan implementation while identifying and addressing a patient's psychosocial and support systems issues
  • Manages information to effectively oversee health care delivery and facilitate interdisciplinary plan of care decisions
  • Oversees the effective coordination of services and manages issues in the following main areas: admission and discharge, team conference and interdisciplinary plan of care communication, patient and family education, payor relations and total fiscal management
  • Performs ongoing utilization review and acts as a liaison to the payor while assuring that cost effective treatment is provided by the team
Medical Social Worker, 08/2013 to 11/2015
Allina Health SystemsCoon Rapids, MN,
  • Collaborated with a multi-disciplinary team to interview hospital patients and their families to coordinate and plan for discharge needs Arranged pre-discharge team meetings with multi-disciplinary team, insurance company, and patient/family to insure a smooth recovery and safe discharge plan
  • Assessed and wrote treatment plans and daily progress notes for patients assigned to caseload
  • Conducted crisis counseling sessions
  • Partnered with clinical psychologist to draft treatment and discharge plans for at risk patients
  • Referred patients to outside social service providers to address psychiatric and personal issues
  • Build positive rapport with multi-disciplinary hospital team and outside referral sources including Home Health Care, Long Term Acute Care Facilities (LTAC), Acute Rehab Facilities, Skilled Nursing Facilities & Hospice Agencies
  • Facilitated transfer of acute care patients according to discharge plan. Referred patients to mental health resources in the community for further services
  • Communicated regularly with family members and significant others during the treatment process
  • Collaborated with social work team to expand knowledge of cultural, religious, and ethnic groups
  • Guided family members to outside support options to help them cope during times of increased stress
Medical Social Worker, to
Allina Health SystemsShakopee, MN,
  • Performed comprehensive assessment of the psychosocial needs of assigned patients; involving patient & family with the plan of care in collaboration with the interdisciplinary team
  • Assessed patients discharge needs and facilitated the services necessary to meet identified needs
  • Performed home health referrals, intermediate care and skilled nursing facility referrals, assisted patients with medication acquisition, facilitated follow-up appointments and arranged discharge transportation
  • Worked in collaboration of the interdisciplinary team to develop, implement, evaluate, and revise as needed a discharge plan to insure the safety of the patient upon discharge
  • Facilitated patient throughout care with a focus on quality outcomes and an efficient transition between levels of care
  • Actively sought ways to control costs without compromising patient safety, quality of care or the services delivered
BACHELORS OF SCIENCE: Social Work, Expected in 2000
Saginaw Valley State University - Saginaw, MI
  • Graduated magna cum laude
  • Professional development completed in Gerontology
  • Internship at Acute Care Hospital, volunteered additional 20 hours week to develop further clinical skills.

Certified Case Manager ( CCM) 9/1/2017. Certification # 4233820

  • Employee of The Year - Encompass Health Hospital of Round Rock 2019
  • 2015 ICARE Hospital Wide Award Recipient for exemplifying value of excellence.
  • 2014 ICARE Hospital Wide Award Recipient for exemplifying value of compassion.
  • Social Work Lead of Interdisciplinary Suicide Assessment Team which incorporated a multi-disciplinary team approach and extensive training of clinical evaluation, support services and discharge planning.
  • Identified among peer group to provide supervision of Social Work Interns
  • Selected by Physician Surgical Team to provide exclusive social work services to bariatric surgery population.

Result Driven Key Quality Indicators

  • 2019 - 84.08% Community Discharges/ 5.59% SNF
  • Superior Customer Service
  • Strong Clinical Collaboration with Encompass Home Health
  • Skilled management of length of stay efficiency

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Resume Overview

School Attended

  • Saginaw Valley State University

Job Titles Held:

  • Case Manager II
  • Medical Social Worker
  • Medical Social Worker



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