case manager ii resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

As an experienced caseworker, is a well-organized and systematic individual with a keen eye for detail. They have a strong background in developing and implementing quality processes, standards, and specifications, as well as effectively communicating client needs to suppliers and monitoring performance. Dedication to client satisfaction is their utmost priority, and they are committed to going above and beyond to fulfill client expectations. Additionally, Jessica possesses solid project management skills, including multitasking, meeting deadlines, creating and implementing project plans, and tracking progress. As a valuable addition to any team, Jessica brings expertise and understanding in both quality and quantity.

  • Assessing Mental Health
  • Safety and Risk Assessments
  • Crisis Intervention
  • Patient Records
  • Group Activities
  • Behavioral Health Services
  • Case Documentation
  • Functional Behavior Assessment
  • Client Goal Planning
  • Group Sessions
  • Impulse Control
  • Trauma-Informed Care
University of California - Sacramento Sacramento, CA, Expected in 05/2024 Bachelor of Science : Social Science - GPA :
Sierra College Rocklin, CA Expected in 12/2020 Associate of Science : Behavioral Science - GPA :
  • Confidentiality, Ethics & Boundaries course Training - November 2022
  • Google Project Management Certificate- Coursera 2023
  • Google Data Analytics Certificate- Coursera 2022
  • Registered Alcohol and Drug Technician I- R1509790623 - 06/06/2023

Work History
Hca - Mental Health Service Coordinator
, , Sacramento, CA 12/2022 - Current
  • Prepares assessments, progress notes, and other clinical documents in keeping with Agency standards as well as HIPAA regulations;
  • Conducts assessments, service plan development, housing plan development, case management, psychosocial rehabilitation, crisis intervention, program transfers, and discharges;
  • Ensures consumers assigned to present caseload are within County Authorization;
  • Generates appropriate electronic chart notes of all consumer services by the County of Sacramento as well as Agency guidelines;
  • Provides group counseling and co-occurring skills groups with clients;
  • Provides psychosocial rehabilitation and crisis intervention;
  • Conducts individual psychotherapy;
  • Participates in internal utilization review as well as Agency quality assurance reviews and willingness to participate in QA subcommittee;
  • Actively participate positively during internal staff meetings;
  • Carries a client caseload and consistently meets established productivity requirements;
  • Assess consumers for homelessness, risk of homelessness, or other identified housing needs.
  • Provide necessary linkage to resources to address areas about or potentially affecting the client's ability to obtain or maintain housing.
  • Completes and submits high-quality case plans and assessments with minimal supervisory oversight;
Bluevine - Case Manager II
, , Sacramento, CA 01/2022 - 12/2022
  • Understand and learn the agency programs, policies, and procedures Obtain facts and recognize the relevance and significance
  • Organize and maintain work detail Establish and maintain effective client rapport and professional working relationships with agency staff, clients, and others
  • Communicate effectively, both orally (phone and in person) and in writing
  • Analyze situations and adopt effective courses of action Interpret and explain to the applicant, recipient, or others public social service programs, policies, rules, and regulations
  • Develop skill in interviewing case recording and interpretation Work within a community setting and effectively use appropriate resources and services
  • Maintain confidentiality in accordance with legal standards and/or county regulations Work effectively in emotionally charged or stressful settings/emergencies
  • Operate a personal computer and other office equipment and software Analyze data, interpret and apply directions, rules, policies, procedures and regulations, and develop appropriate responses
  • Accept and use constructive feedback Interact professionally and respectfully with clients including difficult, hostile, or distressed clients
  • Respect cultural differences work with cases varying in difficulty /clients including clients with dual diagnoses, potentially dangerous clients or legally complex cases
  • Analyze data from multiple sources, interpret and apply complex directions, rules, policies, procedures and regulations, and develop appropriate responses
  • Collaborate with members served to create Recovery Plan goals
  • Ensure all services described in Recovery Plan are provided
  • Works effectively as part of multidisciplinary team
  • Facilitate groups according to needs and interests of members served
  • Provide appropriate interventions in crisis situations
  • On rotating basis perform officer of day functions for both wellness, duty and Stand by Duty tasks
  • Collect required data and complete required documentation
  • Coordinate transitions to lower levels of care
  • Maintains awareness of community resources and assists members served in appropriate use of community resources
  • Assists members served with all needs, including Activities of Daily Living
  • Assists members served in making and getting to essential appointments
  • Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
  • Ensures that members served understand their legal status and rights
  • Helps members served achieve greater independence and autonomy
  • Safeguards confidentiality, adhere to HIPPA policies
  • Provides transportation when needed and appropriate; linkage to community resources
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Wood Plc - Claims Specialist (Remote)
, , Sacramento, CA 04/2021 - 01/2022
  • Performed company administrative duties clerical: Analyzed customer entries in company data base for inaccuracies, responded to customer emails, developed call script for phone and email correspondence.
  • Verified details with policyholders and requested additional information.
  • Walked customers through claim process, and answered any general questions
  • Managed asset recoveries for claims, including salvage and subrogation.
  • Checked documentation for appropriate coding, catching errors and making revisions.
JMC Homes - IT Support Specialist
, , Sacramento, CA 11/2019 - 07/2020
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Provided technical support clients.
  • Respond to ACD, email, and tickets following documented processes.
  • Answer inbound phone calls.
  • Follow Call Process, open changes/problems as appropriate.
  • Process e-mail queue throughout the day & maintain e-mail statistics.
  • Monitor ticket queues and route as appropriate.
  • Follow e-mail process, log all emails.
  • Security resets.
  • Assume the role of problem owner & notification for service requests.
  • Ensure timely, accurate and complete data entry in changes and problems.
  • Review and follow-up on outstanding requests.
  • Provide regular feedback to client on their outstanding requests.
  • Report process failures to your manager.
  • Manage client communications and set appropriate expectations.
  • Escalate issues as needed.
  • Creates related documentation, standards and procedures to comply with corporation and industry standards.
  • Attends business meetings, and collaborates with colleagues to develop "best practices" policies and procedures, and to identify and resolve issues to help create an flexible and efficient organization.
  • Performs related duties and activities as appropriate.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Company Name - Construction Technician
, , Rocklin, CA 06/2017 - 03/2019
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Loaded and unloaded building materials used for construction.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Operated power equipment to move materials and promote job efficiency.
  • Directed traffic away from hazardous locations to protect team members and general public.
  • Worked in team environment to maintain high levels of productivity.
  • Organized materials, tools and equipment to supply team members.
  • Used shovels or heavy equipment to move different materials based on job needs.

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Resume Overview

School Attended

  • University of California - Sacramento
  • Sierra College

Job Titles Held:

  • Mental Health Service Coordinator
  • Case Manager II
  • Claims Specialist (Remote)
  • IT Support Specialist
  • Construction Technician


  • Bachelor of Science
  • Associate of Science

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