case manager housing specialist resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Case Manager/Housing Specialist, 01/2013 to Present
Health & Hospital Corporation, ,
  • Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
  • Completes Intakes, Discharges, Initial Needs Assessments, Case conferencing.
  • Develop a housing procurement, financial, and self-sufficiency case management plan with clients.
  • This shall include intake interview to determine client's needs, goals, and eligibility.
  • Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and or maintain housing.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e.
  • tenant, landlord, referral source, collaborating agencies, debtors and creditors).
  • Jessica Claire 182-15 145th Ave.
  • Springfield Gardens, NY, 11413 C#(555) 432-1000 Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
  • Maintain accurate daily logs records, monthly outcome reports, and files for each client Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
  • Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
  • Collect and report program data, including but not limited to HMIS reporting and funders' required data.
Case Manager, 12/2009 to 10/2011
, ,
  • Housing Works.
  • Co-Managed a 32 client challenging caseload of HIV/AIDS, mentally ill, substance abuse and homeless adults.
  • Evaluate clients' need for ancillary services, prepare required referral documentation and make appropriate referrals to other HRA and non-HRA services/ programs; Collaborate HASA, and other programs to identify and enhance a clients' eligibility for federal disability benefits.
  • Supervised a team of 4-6 people assigning tasks and ensuring tasks were completed.
  • Provide crisis intervention, Harm Reduction and conflict resolution as needed.
  • Assisted in accessing community resources identified for the consumer/family members such as housing, legal help, entitlements, Medicaid/Medicare.
  • Processed requests for services by conducting intakes, Service plans, obtaining/completing necessary assessments, collecting documentation for program eligibility.
  • Attended training seminars, participated in weekly case conferences, group supervision and staff meetings.
  • Completed all documentation including weekly schedules, weekly billing records, progress notes and recording of statistics.
Family Advocate, 08/2006 to 11/2009
, ,
  • SCO Family of Services.
  • Initiate referrals for appropriate services and participate in liaison role with service providers of Program Members.
  • Advocated for needed services.
  • Provided or arranged for appropriate neighborhood-based services required by children, youths and their families, including education, housing (DHS, Sec 8, NYCHA,HASA Subsidy and Special Grants) vocational training, health, mental health ,entitlements and related services.
  • Maintain detailed individual detailed individual Intakes, service plans and case notes and Court reports for each client family.
  • Facilitate group job search and planning of workshops for Program Members.
Bachelor of Science: Human Services, Expected in 2017
- ,
Human Services
A self-motivated and active individual with excellent communication and interpersonal skills. Has a wide range of experience in Human Services. Able to handle pressure and set priorities with expertise in providing case management and housing assistance. Inquisitive nature and efficient trainer and leader. Ability to apply devised proven strategies to bring faster solution. Determined individual who can deliver effective strategies, methods, and materials to correspond with client needs. KEY ACHIEVEMENTS Conduct housing workshops to provide information to residents in need of affordable housing options, taking time to answer questions and schedule individual meetings. Assisted residents in accessing benefits and services by providing information and education about community resources Maintained accurate documentation and prepared necessary reports for collaborating agencies Reduced client average length-of-stay from one year to 180 days. Implemented my own housing bank from referrals, field research, and building relationships with outside management companies which resulted in an increase in housing placement. Specialized in servicing disabled Veterans, individuals with HIV, LGBTQ community and for those with severe barriers to housing.
Knowledge of Low Income Housing Tax Credits, Section 8, (NYCHA and HPD), LINC, Supportive Housing (NYNY |, || & |||), Rent Stabilization Law, Rent Guidelines Board and Fair Housing.
case management, crisis intervention, Grants, mediation, mental health, mentally ill, C#, procurement

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Job Titles Held:

  • Case Manager/Housing Specialist
  • Case Manager
  • Family Advocate


  • Bachelor of Science

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